Customer Success Partner
hace 1 mes
.Customer Success Partner (f/m/d) for S/4HANA Public Cloud At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.YOUR FUTURE ROLEThe Public Cloud Customer Success Partner (f/m/d) acts as an account manager post-sales, working directly with our S/4 EM Public Customers (incl. RISE/ GROW with S/4HANA customers) to guide them through their journey with our offerings. The CSP works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the solution portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP.The CSP oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CSP is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.The responsibilities further include:Account & Territory ManagementBuilding Account RelationshipsNurture ReferencesManage RetentionUpselling/Cross-SellingYOUR PROFILEUniversity degree (Bachelor as entry level) or comparable experience.5+ years of professional experience in the area Sales, Presales, Customer Engagement, Product Management, Support or Consulting, including cloud-related experience.Experience in working with Customers in complex engagements.Customer relationship management, sales, and sales team expertise in license, cloud or services domain.Commercial experience, incl. developing account management plans and contract negotiations.Project management knowledge including business process transformation and re-engineering.Good network within SAP and the cloud delivery teams.Very good communication and presentation skills.Fluent English and Spanish, additional languages advantageous.S/4HANA Public Cloud and Cloud Solutions background desired.ABOUT THE TEAMThe S/4HANA Public Cloud CSP team is responsible for the customer engagement and retention of our S/4HANA EM Public customers. The CSPs is a strategic advisor and executive-level SAP cloud resource, responsible for the customer success, satisfaction, solution adoption, and reference-ability.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively
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