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SAP Business Technology Platform Customer Success Partner
hace 2 meses
About the Role
The SAP Business Technology Platform (SAP BTP) is a cutting-edge technology platform that integrates data and analytics, artificial intelligence, application development, automation, and integration into a unified environment. As a key component of SAP's portfolio, BTP plays a critical role in helping customers innovate and grow with SAP. In the EMEA region alone, BTP represents a significant 1 billion Euro business, supporting over 8,000 customers.
Key Responsibilities
- Provide technical guidance and advisory services to implementation leaders in assigned accounts to ensure successful activation and adoption of the SAP BTP portfolio.
- Proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account team.
- Act as the primary SAP BTP point of contact, driving alignment across SAP and customer resources.
- Analyze customer technical needs and execute activation plans for assigned customers.
- Instruct and prepare customers to make the best use of the solution, aligning with their project goals, SAP strategy, and roadmap.
- Serve as a voice of the customer to internal SAP stakeholders.
- Collaborate with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Product Management groups, Support, Services, Partners, etc.
Requirements
- Hold a broad understanding of Integration, Application, Data, Infrastructure, and Security technology domains in the enterprise software world.
- Have professional knowledge of cloud software solutions and cloud delivery models.
- Be able to understand and consult on solution architectures.
- Partner with customers to help them articulate goals and get started.
- Excel in this role with strong communication, analytical, presentation, and account management skills.
- Host and manage digital events with a broad international and multicultural audience.
- Display a strong customer service mindset and customer empathy.
