Customer Relations Agent

hace 4 semanas


Barcelona, España El Palace Hotel Barcelona A tiempo completo

Buscamos un CUSTOMER RELATIONS AGENT, con las siguientes FUNCIONES: ? Gestión de la centralita telefónica del hotel. ? Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de comunicación. ? Gestión de las llamadas internas y externas. ? Serás el nexo entre los departamentos de Alojamiento y Restauración. ? Proporcionar información a los huéspedes sobre las características de las habitaciones, los servicios de la propiedad. ? Cumplimiento de los Estándares de LQA (Leading Hotels of the World) HABILIDADES Y COMPETENCIAS: ? Buenas habilidades de Comunicación ? Comunicación empática ? Trato amable y servicial ? Paciente en la atención telefónica ? Proactividad y trabajo en equipo ? Ética y responsabilidad ? Asertividad, discreción y capacidad organizativa ? Enfoque a la Calidad del Servicio REQUISITOS: ? Experiencia en otras centralitas de hoteles de 5*GL ? Idioma Castellano y catalán ? Inglés nivel avanzado. ? Se valorarán otros idiomas: francés, alemán, japonés, mandarín, árabe. ? Usuario de Office ? Se valorará conocimiento del programa de Gestión "Tesipro" (blanco).



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