Guest Relations Agent
hace 1 mes
As Guest Relations Agent you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: -Meet, greet and direct Guests who enter the lobby area -Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements -Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner -Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations -Manage, record and resolve promptly Guest or customer complaints -Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge -Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate -Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest -Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget -Maintain good communication and work relationships in all hotel areas -Maintain staffing levels to meet business demands -Attend all Reception meetings and Executive Lounge Meetings -Comply with hotel security, fire regulations and all health and safety legislation -Act in accordance with policies and procedures when working with front of house equipment and property management systems -Assist with other departments, as necessary DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.
Requisitos : Guest Relations Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - An ability to listen and respond to demanding Guest needs - Excellent leadership, interpersonal and communication skills - Accountable and resilient - Commitment to delivering a high levels of customer service - Ability to work under pressure - Flexibility to respond to a variety of different work situations - Fluent in Spanish and English. Knowledge of other languages will be an advantage
-
Guest Relations Agent
hace 6 días
Barcelona, España Hilton A tiempo completoGuest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...
-
Guest Relations Agent
hace 3 semanas
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations Team Member, you will serve on the Front Office Team...
-
Guest Relations Agent
hace 1 semana
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations Team Member, you will serve on the Front Office Team...
-
Guest Relations Agent
hace 3 semanas
Barcelona, Barcelona, España Hilton Diagonal Mar Barcelona A tiempo completoA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations Team Member, you will serve on the Front Office Team...
-
Guest Relations Agent
hace 1 semana
Barcelona, España Hilton A tiempo completoA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations Team Member, you will serve on the Front Office Team...
-
Guest Relations Agent
hace 2 semanas
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations Team Member, you will serve on the Front Office Team...
-
Guest Relations
hace 3 semanas
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations Team Member, you will serve on the Front Office Team...
-
Guest Relations Supervisor
hace 2 meses
Barcelona, España Hilton A tiempo completoGuest Relations Supervisor A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team...
-
Guest Relations Supervisor
hace 2 meses
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
-
Guest Relations Supervisor
hace 1 mes
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
-
Guest Relations Supervisor
hace 1 semana
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
-
Guest Relations Ambassador
hace 1 semana
Barcelona, España Value Retail A tiempo completoGuest Relations Ambassador - Barcelona, ES, 08430- Full Time- [Guest Services Ambassador ¦ La Roca Village ¦ Permanent/ Full time/On-Site] - *** **Something Extraordinary Every Day** **As our Senior Guest Relations Ambassador, you will ensure that high quality of service is provided to High Net Worth (HNW) guests at all times by you and our Apartment...
-
Customer Relations Agent
hace 4 semanas
Barcelona, España El Palace Hotel Barcelona A tiempo completoBuscamos un CUSTOMER RELATIONS AGENT, con las siguientes FUNCIONES: ? Gestión de la centralita telefónica del hotel. ? Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de comunicación. ? Gestión de las llamadas internas y externas. ? Serás el nexo entre los departamentos de...
-
Guest Service Agent
hace 2 meses
Barcelona, España Hilton A tiempo completoA Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?**As a Guest Service Agent, you will accept, deliver and respond to guest and management messages,...
-
Guest Relations Agent Hotel
hace 3 semanas
Barcelona, España Hosco A tiempo completo• Ser eficiente y proactivo en la asistencia a los huéspedes durante su estancia con todos los requisitos al mismo tiempo anticipar las necesidades de los clientes y fijándose en los detalles.. • Dar la bienvenida a los huéspedes a su llegada, acompañarles a su habitación y familiarizarles con los servicios e instalaciones del hotel. Dar la...
-
Customer Relations Agent
hace 3 semanas
Barcelona, España El Palace Hotel Barcelona A tiempo completoBuscamos un CUSTOMER RELATIONS AGENT, con las siguientesFUNCIONES:? Gestión de la centralita telefónica del hotel.? Responder, registrar y procesar todas las solicitudes, preguntas opreocupaciones de los huéspedes a través de nuestros canales decomunicación.? Gestión de las llamadas internas y externas.? Serás el nexo entre los departamentos de...
-
Guest Service Agent
hace 2 meses
Barcelona, Barcelona, España Hilton A tiempo completoA Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries...
-
Guest Service Agent
hace 2 meses
Barcelona, España Hilton A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Relations Agent Hotel
hace 3 semanas
Barcelona, Barcelona, España Hosco A tiempo completoSer eficiente y proactivo en la asistencia a los huéspedes durante su estancia con todos los requisitos al mismo tiempo anticipar las necesidades de los clientes y fijándose en los detalles. Dar la bienvenida a los huéspedes a su llegada, acompañarles a su habitación y familiarizarles con los servicios e instalaciones del hotel. Dar la bienvenida, a...
-
Guest Relations Agent Hotel
hace 1 semana
Barcelona, Barcelona, España Hosco A tiempo completoSer eficiente y proactivo en la asistencia a los huéspedes durante su estancia con todos los requisitos al mismo tiempo anticipar las necesidades de los clientes y fijándose en los detalles. Dar la bienvenida a los huéspedes a su llegada, acompañarles a su habitación y familiarizarles con los servicios e instalaciones del hotel. Dar la bienvenida, a...