Account Receivable

hace 5 días


Madrid, España Thepower A tiempo completo

.En thePower, buscamos un/a Coordinador/a de Gestión de Pagos de Alumnos para unirse a nuestro equipo en el área de Formación Profesional, conocida como Prometeo.Prometeo es nuestro proyecto educativo dedicado a transformar la Formación Profesional, conectando la educación con las necesidades reales del mercado laboral a través de un enfoque práctico e innovador.Este puesto pertenece a un departamento de nueva creación, donde tendrás la oportunidad de ser parte fundamental en el diseño y mejora de procesos desde cero, contribuyendo al impacto positivo en la experiencia formativa de nuestros estudiantes.Tareas Responsabilidades:Gestión de Becas:Proporcionar información y orientación a los estudiantes sobre las opciones de becas disponibles.Evaluar solicitudes de becas y gestionar el proceso de aprobación.Colaborar con el equipo financiero para asegurar que las becas se apliquen correctamente en las cuentas de los estudiantes.Retención del Alumno:Desarrollar e implementar estrategias para aumentar la retención de alumnos, asegurando que los alumnos tengan una experiencia positiva y satisfactoria.Realizar seguimientos proactivos a alumnos en riesgo de abandono, identificando sus necesidades y ofreciendo soluciones personalizadas.Colaborar con otros departamentos para abordar las preocupaciones de los alumnos y mejorar la satisfacción general.Gestión de Bajas y Cambios:Supervisar y gestionar el proceso de bajas y cambios de matrícula, asegurando una experiencia fluida para los alumnos.Proporcionar asistencia y orientación a los estudiantes que deseen realizar cambios en su matrícula o que estén considerando la baja.Recopilar y analizar datos sobre bajas y cambios para identificar tendencias y proponer mejoras.Gestión de impagos.Atención al alumno:Actuar como punto de contacto principal para consultas relacionadas con aspectos financieros y académicos, asegurando una comunicación efectiva y empática.Resolver problemas y quejas de los alumnos de manera eficiente y profesional.Colaborar con el equipo de secretaría para asegurar que se cumplan todos los procedimientos y políticas académicas.Requisitos Experiencia previa en roles de atención al cliente o soporte académico, preferiblemente en un entorno educativo.Nivel de Excel Alto.Habilidades de comunicación verbal y escrita excepcionales en español (se valorará el conocimiento de otros idiomas).Capacidad para trabajar en equipo y de forma autónoma, con un enfoque en la resolución de problemas.Conocimientos en herramientas de gestión académica y plataformas digitales de aprendizajeActitud positiva, empática y orientada al servicio.Beneficios Horario de trabajo: de lunes a jueves de 09:00 a 18:00h con una hora para comer y los viernes de 09:00 a 17:00h con una hora para comer.Día libre en tu cumpleaños: Celebra tu día especial con tiempo para ti.Vacaciones: Disfruta de los días 24 y 31 de diciembre como descanso extra y 25 días de libre elección al año



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