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.We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:As part of the collection's structure, you will be reporting to the Collection Manager of the team in Madrid with a global focus on supporting from the finance side our growing operations.The Role:As Account Receivable Specialist with focus on collection, you will be responsible to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, accounts receivable, and various other internal departments to achieve common goals. A high degree of independent judgment is required to evaluate unique situations to determine account handling and resolution.The work you'll do:Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.Disputes management and resolution of issues in cooperation with the sales and billing team and other stakeholders.Investigate historical data for debts and invoices.Collaborate with accounting operations to process payments and refunds.Prepare and present reports on collection activities and progress.Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.Collaborate with other stakeholders and functional areas for process improvements.Actively collaborate with other finance functional areas.The qualifications you need:A BA/BS degree, preferably in Finance, Economics, and/or Linguistic.2+ years' experience in a collection role.Business fluency in English as a Must-have.Strong communications skills to deal with different internal stakeholders and in multinational teams.Very comfortable with numbers.Target driven, quick learner and team player.An independent and entrepreneurial way of working.What Celonis Can Offer You:The unique opportunity to work with industry-leading process mining technology.Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more).Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).A global and growing team of Celonauts from diverse backgrounds to learn from and work with.An open-minded culture with innovative, autonomous teams
