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Order Management Specialist
hace 3 meses
.Be part of something altogether life-changingWorking at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.The Order Management Specialist for Cytiva is responsible for providing seamless support to our customers and distributors. Using your own initiative, you'll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care.In this role, you will have the opportunity to:Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.Accurately process order entries to deliver to customer expectations.Proactively handle backlogs, replacements, and free of charge shipments.Follow shipment and installation to ensure revenue collection occurs on time.Communicate with appropriate individuals throughoutThe essential requirements of the job include:Competent MS Office skills and be comfortable working with different systems.Previous client and customer service experience & thrive in a busy customer service environment.Knowledge of Oracle or similar ERP systemFluent (both written and verbal) in English & Spanish (and Portuguese would be an advantage)It would be a plus if you also possess previous experience in:Previous experience of working within a manufacturing environmentAt Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life
