Team Leader Sales Operations And Customer Service

hace 7 días


Alcobendas, España Velux Spain, S.A. A tiempo completo

.Team Leader Sales Operations and Customer Service page is loaded Team Leader Sales Operations and Customer Service Postuler remote type Hybrid locations Anabel Segura 16, Alcobendas time type Plein temps posted on Offre publiée il y a 30 jours ou plus job requisition id R1066518 Au sein du Groupe VELUX, nous vous offrons un monde d'opportunités et la possibilité de créer un avenir prometteur. Nous nous engageons à contribuer à un futur plus durable, en plaçant la planète et la nature au cœur de nos décisions et avons pour vocation d'améliorer le cadre de vie grâce à l'apport de lumière naturelle et d'air frais par le toit. Nos produits contribuent à garantir un environnement intérieur sain et durable pour vivre, travailler et se divertir dans les meilleures conditions. Le Groupe VELUX est une entreprise familiale internationale avec des racines financières solides. Chaque année, nous sommes en mesure de créer un réel impact en réinvestissant dans la société, nos employés et la planète par le biais de nos fondations. Parmi le reste de nos valeurs, le "courage" et le "respect mutuel" définissent nos actions au quotidien et la manière dont nous souhaitons contribuer au monde.Are you a great leader enthusiastic about delivering quality customer experiences? Join our team as a Team Leader Sales Operations and Customer Service and play a vital role in ensuring customer satisfaction and team success.As the Sales Operations and Customer Service Manager, you will oversee two core activities: handling homeowner inquiries and managing dealer inquiries related to the (pre-)order to cash flow process. Your primary focus will be on achieving customer satisfaction, resolving issues efficiently, and fostering long-term customer loyalty.Your key responsibilitiesTeam Management: Coordinate and develop teams to optimize customer service, performance, customer-centric and open working environment.Customer Support: Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.Process Improvement: Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.Data Analysis: Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.Communication: Collaborate cross-functionally to relay customer feedback, team performance and ensure transparency with management.Compliance and Safety: Ensure adherence to laws and regulations, maintaining a secure working environment.Your qualificationWe expect you to:Demonstrate a significant commitment to prioritizing customer satisfaction.Possess robust leadership skills and effective team management abilities.Have advanced communication and interpersonal skills.Showcase adeptness in problem-solving and making sound decisions.Have proficiency in analytical thinking and data analysis.Demonstrate flexibility and expertise in managing change effectively



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