Sr Customer Service Representative
hace 7 días
Job Title:
Order Processing Specialist Reports To:
Sales Operations Manager Group/Division/ BU: AIG / CMD /
Customer Service Shared Services Career Band: 03 Location: Alcobendas - Madrid No
of Direct Reports:
0Position Summary:
Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced
Job Duties:
- Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up.
- Verify product/stock numbers, pricing and product availability.
- Work with various departments within Thermo to clarify any discrepancies prior to order entry. This includes working closely with field sales and customer service, as needed, to clarify customer requirements.
- Assist customer with order placement and key orders into Thermo ERP system.
- Fax order acknowledgements to customers.
- Create sales order files, per Thermo retention policy
Job Knowledge:
- Must have excellent communication skills; both written and verbal.
- Computer literacy.
- Strong time management skills.
- Ability to handle multiple tasks simultaneously under demanding time constraints.
- Ability to assimilate product knowledge.
- High English level
Experience:
Experience in using an integrated ERP system (SAP). Customer service experience preferred.
Initiative and Ingenuity:
Identify and resolve customer issues within company policies. Assist the customer in identifying what alternatives are available to ensure complete customer satisfaction.
Responsibility for Equipment:
Use of computer and phones within company policy.
Responsibility for Material or Product:
Management of correspondence with various customers, selling partners, and internal personnel within different departments. Manage order entry and filing per Thermo record retention policy. Obtain necessary approvals and documentation to address customer requirements appropriately.
Hazards:
Maintain customer satisfaction goals of the company while balancing the cost of meeting these goals. Opportunities for creativity exist in balancing the customer needs and operations requirements.
Responsibility for Others:
Coordination with sales & finance representatives, customer service representatives and customers (i.e. identifying customer requirements).
Working Conditions:
Office environment, team atmosphere.#J-18808-Ljbffr
-
Sr Service Support Representative
hace 7 días
Alcobendas, Madrid, España Thermo Fisher Scientific A tiempo completoWhen you're part of Thermo Fisher Scientific, you'll do exciting work and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.At Thermo Fisher Scientific, each of our...
-
Sr Service Support Representative
hace 6 días
Alcobendas, Madrid, España Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer,...
-
Customer Service Representative with Dutch
hace 7 días
Alcobendas, Madrid, España MSX International A tiempo completoCustomer Service Representative in Madrid- Dutch speaker with English Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team? Would you like to work for a leading car brand and be part of an all-encompassing change? Ford,...
-
Customer Service Representative with Dutch
hace 7 días
Alcobendas, Madrid, España MSX INTERNATIONAL A tiempo completoCustomer Service Representative in Madrid- Dutch speaker with EnglishAre you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team? Would you like to work for a leading car brand and be part of an all-encompassing change? Ford, our...
-
Customer Care Representative
hace 7 días
Alcobendas, Madrid, España Jr Spain A tiempo completocol-wideJob Description:We are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.ResponsibilitiesYour main responsibilities will include but...
-
Mako - Field Service Engineer
hace 7 días
Alcobendas, Madrid, España Stryker A tiempo completoWhy customer service at Stryker?:Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....
-
Customer Service Specialist
hace 8 horas
Alcobendas, Madrid, España diasorinsp A tiempo completoDiasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the...
-
Engineer II, Field Service
hace 7 días
Alcobendas, Madrid, España Thermo Fisher Scientific A tiempo completoJob DescriptionWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people...
-
Engineer II, Field Service
hace 3 semanas
Alcobendas, Madrid, España Thermo Fisher Scientific A tiempo completoJob DescriptionWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people...
-
Alcobendas, Madrid, España VELUX Group A tiempo completoIn the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.The VELUX Group is an international, family-owned...
-
Engineer II, Field Service
hace 3 semanas
Alcobendas, Madrid, España ThermoFisher Scientific A tiempo completoJob DescriptionWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people...
-
Engineer II, Field Service
hace 4 semanas
Alcobendas, Madrid, España ThermoFisher Scientific A tiempo completoJob DescriptionWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people...
-
Inside Sales Representative I
hace 7 días
Alcobendas, Madrid, España Arrow Electronics, Inc. A tiempo completoPosition:Inside Sales Representative IArrowEnterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses...
-
Customer Success Manager – Spain
hace 7 días
Alcobendas, Madrid, España Trellix A tiempo completoAbout the Role:You will be the main point of contact for top-revenue accounts, attending one-on-one meetings with key account representatives.Build trusted relationships with customer partners and executive sponsors to understand their strategy, technical environment, and success metrics.Manage post-sales activities to deliver significant value to Trellix's...
-
Inside Sales Representative
hace 3 semanas
Alcobendas, Madrid, España Thermo Fisher Scientific A tiempo completoInside Sales Representative (Genetic Analysis)France, based in our Madrid officeWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and...
-
Inside Sales Representative
hace 4 semanas
Alcobendas, Madrid, España Thermo Fisher Scientific A tiempo completoInside Sales Representative (Genetic Analysis)France, based in our Madrid officeWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and...
-
Inside Sales Representative
hace 7 días
Alcobendas, Madrid, España Thermo Fisher Scientific A tiempo completoInside Sales Representative (Genetic Analysis)France, based in our Madrid office When you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and...
-
Service Engineer
hace 6 días
Alcobendas, Madrid, España Micromeritics Instrument Corporation A tiempo completoWorking at MICROMERITICS means you are improving our world in many ways. Our high-performing products offer solutions that characterize particles, powders, and porous materials focusing on physical properties, chemical activity, and flow properties. Our industry-leading technology portfolio includes instruments that characterize surface area, porosity, solid...
-
Team Leader, Service Support
hace 7 días
Alcobendas, Madrid, España Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer,...
-
Inside Sales Representative
hace 3 semanas
Alcobendas, Madrid, España myGwork A tiempo completoThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionInside Sales Representative (Genetic Analysis)France, based in our Madrid officeWhen you're part of Thermo Fisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a...