Palo Alto Specialist L2 Support
hace 1 semana
About the Role Are you familiar with Palo Alto technology? Do you hold the PCSNE? Do you want to work for an international top company?If the answer is yes, Westcon-Comstor is looking for you. We are hiring a L2 Support Specialist to join our Spanish team in Madrid to work on an hybrid mode (Although your colleagues would be spread all around the world )As a member of the Services Solutions Practice the L2 Support Specialist will fulfill a supporting role within the business unit. Specifically, she/he will drive best in class practices to assist the department to ensure services delivery excellence, and will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction.Your Key ResponsibilitiesYour main tasks:• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web,• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner,• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues,• Maintaining customer documentation,• Clarifying a client's system specifications, understanding their work practices and the nature of their business,• Analyzing system requirements within companies and giving independent and objective advice on the use of systems,• Developing agreed solutions and implementing new systems,• Provide on-call support on an as needed basis.Please note you must be able to work in shifts.Qualifications / RequirementsYour qualifications:• Significative experience in similar Technical Support Centers (at least 5 years)• Knowledge of Palo Alto Palo Alto Networks Certified Network Security Engineer (PCNSE)• Fluent in English & Spanish• Knowledge of any other major European language will be an advantage• Excellent written and verbal communication skills• Strong team player, used to work within an international team• Ability to work under pressure• Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint• Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required• In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)• Experience with security (IPSEC, SSL-VPN, NAT, GRE)• Experience with Authentication Protocols a plus (Radius / TACACS)• Experience with Cisco, Checkpoint, F5 Networks products is a plusAbout UsAbout Us Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.#J-18808-Ljbffr
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Palo Alto Specialist L2 Support
hace 1 semana
Madrid, España Westcon-Comstor A tiempo completo.About the Role Are you familiar with Palo Alto technology? Do you hold the PCSNE? Do you want to work for an international top company!?If the answer is yes, Westcon-Comstor is looking for you. We are hiring a L2 Support Specialist to join our Spanish team in Madrid to work on an hybrid mode! (Although your colleagues would be spread all around the world!...
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L2 Senior Support Specialist
hace 1 semana
Madrid, España Westcon-Comstor A tiempo completo.L2 Senior Support Specialist (VN12197) Community of Madrid, Spain Apply with IndeedDetails about the ClientWestcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology...
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L2 Senior Support Specialist
hace 2 semanas
Madrid, Madrid, España Westcon-Comstor A tiempo completoL2 Senior Support Specialist (VN12197) Community of Madrid, Spain Apply with Indeed Details about the Client Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center...
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Especialista Palo Alto
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Madrid, Madrid, España Idential A tiempo completoEn Idential buscamos un ESPECIALISTA PALO ALTO para formar parte de un equipo dinámico en un proyecto para un cliente multinacional perteneciente al sector aeroespacial. Serás responsable de garantizar la seguridad de la red, implementar soluciones de Palo Alto Networks y optimizar la infraestructura.Entre las principales responsabilidades que se requiere...
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hace 3 semanas
Madrid, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
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Network Engineer-(Palo Alto)
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