L2 Senior Support Specialist

hace 7 días

Madrid, Madrid, España Westcon-Comstor A tiempo completo
L2 Senior Support Specialist (VN12197) Community of Madrid, Spain

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Details about the Client

Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.

Description

You're looking for a new challenge? You have experience in Technical support and knowledge of Palo Alto?

Join us

Westcon-Comstor is looking for a L2 Senior Support Specialist - Palo Alto to join our Spanish team in Madrid

As a member of the Services Solutions Practice the L2 Support Specialist will fulfill a supporting role within the business unit. Specifically, she/he will drive best in class practices to assist the department to ensure services delivery excellence, and will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction.

Your main tasks:

  • Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web,
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner,
  • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues,
  • Maintaining customer documentation,
  • Clarifying a client's system specifications, understanding their work practices and the nature of their business,
  • Analyzing system requirements within companies and giving independent and objective advice on the use of systems,
  • Developing agreed solutions and implementing new systems,
  • Provide on-call support on an as needed basis.

Please note you must be able to work in shifts.

Candidate's Profile

Your qualifications:

  • Significative experience in similar Technical Support Centers (at least 5 years)
  • Knowledge of Palo Alto Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Fluent in English & Spanish
  • Knowledge of any other major European language will be an advantage
  • Excellent written and verbal communication skills
  • Strong team player, used to work within an international team
  • Ability to work under pressure
  • Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint
  • Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required
  • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
  • Experience with security (IPSEC, SSL-VPN, NAT, GRE)
  • Experience with Authentication Protocols a plus (Radius / TACACS)
  • Experience with Cisco, Checkpoint, F5 Networks products is a plus

FRA1

Name:

Please include your first and last name.

Email: @

Phone:

Please include your country code.

CV / Resume:

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

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