Head Of Fraud
hace 1 mes
Back Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.Be part of an exciting and growing international adventure that will change the way the world consumes tech.About the role:BackMarket is looking for a Head of Fraud with strong records on marketplace fraud trends to embody the**vision and the management of all topics related to fraud.This senior leadership position will collaborate across departments (Product, Engineering, Legal, Care, Logistic and Finance teams) to align fraud initiatives with internal priorities and therefore play a crucial part in safeguarding our organization against a wide range of fraud-related risks to ensure the integrity of our operations.YOUR MISSION (IF YOU ACCEPT IT):Lead internal teams to identify, analyze, and address patterns, trends, and anomalies related to payment fraud, supported by our fraud detection toolsConduct in-depth investigations and review transactions to assess potential fraudulent activities.Collaborate with cross-functional teams to gather and analyze data for enhanced fraud prevention and detection.Take a leadership role in the development and implementation of comprehensive fraud prevention strategies (including audit, request-for-proposal, relationship with providers ), policies, procedures and controls to mitigate payment fraud risks.Stay updated with industry trends and emerging fraud techniques to proactively address potential risks.'Customer Fraud' Management (Care & Logistics)**:Implement controls to verify inventory and shipment authenticity to prevent fraudulent activities such as stolen goods or counterfeit products.Work closely with the logistics department to identify and address potential weaknesses in the supply chain, minimizing the risk of logistic fraud.Develop and enforce policies to detect and prevent fraudulent returns and refund requests, ensuring a fair and secure process for genuine customers.Define compliant investigation and claim resolution protocols; communicate results promptlyCreate and deliver training programs for employees to increase awareness of internal fraud risks and methods of prevention.Establish and maintain a confidential whistleblower program that allows employees to report suspicious activities without fear of retaliation.Lead investigations into potential cases of internal fraud, collaborating with legal departments as needed. Take appropriate action to resolve cases and prevent recurrence.Strengthen internal controls to protect sensitive data, intellectual property, and company assets from unauthorized access or theft by employees.Account Takeover Management**:Develop and implement robust strategies and mechanisms to prevent unauthorized account takeovers, including multi-factor authentication, behavioral analysis, and continuous monitoring.Ensure secure and user-friendly authentication processes while safeguarding against ATO attempts.Lead ATO incidents mitigation, including notifying affected users, blocking unauthorized access, and collaborating with legal authorities when necessary.Reporting & Team Management**:Collaborate with senior leadership to improve process documentationAnalyze and challenge existing KPIs and operational metrics, refining fraud reporting strategyIdentify and implement efficiencies in alert penetration and preventionDevelop reporting frameworks and dashboards, providing insights to leadershipLead and inspire a team of three Fraud Specialists, fostering a culture of excellence, collaboration, and continuous improvement.YOU ARE IN THE RIGHT PLACE IF YOU HAVE:* 8-10 years of professional experience in fraud operations* and alert penetration process improvement. Experience in a start-up / scale-up, and / or in a marketplace environment is a must-have.* Strong project management skills* with experience delivering high quality results in a tight deadline environment. Highly organized, motivated, analytical, have a sense of urgency and an ability to prioritize tasksOutstanding written and verbal communications skills and successful track record partnering with and influencing exec-level stakeholdersExcellent problem solving skills, with an ability to develop solutions working with multiple functional teams. Reliable
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Head Of Fraud
hace 1 mes
Barcelona, España Back Market A tiempo completo.Back Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
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Head of Fraud
hace 3 meses
Barcelona, España Back Market A tiempo completoBack Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality,...
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Head Of Fraud
hace 1 mes
Barcelona, España Back Market A tiempo completoBack Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
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Payments & Fraud Specialist
hace 2 meses
Barcelona, España Exoticca A tiempo completo.What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Fraud Manager
hace 3 meses
Barcelona, España ID Finance A tiempo completo**ROLE PURPOSE** Decrease in the level of default of the retail loan portfolio, reducing the level of economic risks for the Company. Monitoring of customer data of their availability for access both from within the company and from the outside. Compliance with GDPR requirements. Regular analysis of information about customer behavior to identify...
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Senior Fraud Analyst
hace 3 meses
Barcelona, España Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
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Payments & Fraud Specialist
hace 2 meses
Barcelona, España Exoticca A tiempo completoWhat is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
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Exoticca Payments
hace 24 horas
Barcelona, Barcelona, España Exoticca A tiempo completoAbout ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences,...
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Exoticca Payments
hace 21 horas
Barcelona, Barcelona, España Exoticca A tiempo completoAbout ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences,...
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Head Of School
hace 1 mes
Barcelona, España University Of New South Wales A tiempo completo.Head of School - School of Chemical Engineering Apply now Job no: 526221Work type: full timeLocation: Sydney, NSWCategories: Academic LeadershipThe Faculty of Engineering at the University of New South Wales (UNSW) seeks a collaborative Head of School for the School of Chemical Engineering. Reporting to the Faculty Dean, you'll shape the School's vision,...
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Head Of School
hace 1 mes
Barcelona, España University Of New South Wales A tiempo completo.Head of School - School of Chemical Engineering Apply now Job no: 526221 Work type: full time Location: Sydney, NSW Categories: Academic Leadership The Faculty of Engineering at the University of New South Wales (UNSW) seeks a collaborative Head of School for the School of Chemical Engineering. Reporting to the Faculty Dean, you'll shape the School's...
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Senior Fraud Analyst
hace 3 días
Barcelona, Barcelona, España Reconocida empresa A tiempo completoAbout the RoleWe are a leading company in the online entertainment industry, and we're looking for a highly skilled Fraud Analyst to join our team. As a Fraud Analyst, you will play a critical role in protecting our customers and businesses from fraud.Key ResponsibilitiesInvestigate and analyze customer behavior to identify fraudulent patterns and provide...
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Senior Fraud Analyst
hace 2 días
Barcelona, Barcelona, España Reconocida empresa A tiempo completoAbout the RoleWe are a leading company in the online entertainment industry, and we're looking for a highly skilled Fraud Analyst to join our team. As a Fraud Analyst, you will play a critical role in protecting our customers and businesses from fraud.Key ResponsibilitiesInvestigate and analyze customer behavior to identify fraudulent patterns and provide...
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Head Of Brand |
hace 2 meses
Barcelona, España Happy Koala A tiempo completoHead Of Brand | (E472) Barcelona, Catalonia Happy Mammoth is a fast-growing natural food tech business selling across Australia, Europe, and the United States. We specialize in formulating, producing, and marketing gut, digestive, and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and...
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Head Of Brand |
hace 2 meses
Barcelona, España Happy Koala A tiempo completoHead Of Brand | (E472) Barcelona, CataloniaHappy Mammoth is a fast-growing natural food tech business selling across Australia, Europe, and the United States. We specialize in formulating, producing, and marketing gut, digestive, and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and...
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Fraud Strategy Manager
hace 4 días
Barcelona, España Scalapay A tiempo completo.Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.Being only 3 years old didn't stop us from becoming a unicorn We have raised over $700mln and we did this...
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Fraud Investigations Manager, Fraud And Payment Risk
hace 2 meses
Barcelona, España Moon Pay A tiempo completoAbout MoonPayHi, we're MoonPay. We're here to onboard the world to Web3. Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.What we doWe're the leading infrastructure company in Web3. This means we offer our partners everything from...
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Barcelona, España Moon Pay A tiempo completoAbout MoonPayHi, we're MoonPay. We're here to onboard the world to Web3. Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.What we doWe're the leading infrastructure company in Web3. This means we offer our partners everything from...
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(Tl-459) Fraud Prevention Manager
hace 2 semanas
Barcelona, España Empresa Reconocida A tiempo completoFraud Prevention Manager - Santander Digital ServicesCountry: SpainWHAT YOU WILL BE DOINGSDS is looking for a Fraud Prevention Manager, based in our Madrid office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYThe mission of the Santander Group's Technology and Operations Division is to contribute to the Group's strategy by making possible the operations of...
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Head Of Marketing
hace 2 semanas
Barcelona, España Digital Waffle A tiempo completoHead of Marketing - (TRZ-624)Barcelona, CataloniaAn exciting SaaS platform with huge plans for growth and development in the new year is now looking to hire a Head Of Marketing, to join their Barcelona team.The right candidate will be a marketing all-rounder, with experience in Digital Agency and leadership.Location:Barcelona (Hybrid)Salary:Up to...