Exoticca Payments

hace 4 días

Barcelona, Barcelona, España Exoticca A tiempo completo
About Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

About the Role

We are seeking a highly skilled and detail-oriented Payments & Fraud Specialist to join our Payments team. The ideal candidate will be responsible for managing anti-fraud measures and representing chargebacks, ensuring all disputes are handled efficiently and accurately. This role is crucial in safeguarding the company's revenue and enhancing the customer experience.

The Payments & Fraud Specialist will work closely with a dedicated team in charge of the daily operations.

Key Responsibilities
  • Chargeback Management: Oversee all aspects of the chargeback process, including receiving, investigating, and resolving chargeback disputes in a timely manner.
  • Anti-Fraud Measures: Implement and monitor anti-fraud strategies to prevent chargebacks related to fraudulent activities.
  • Chargeback Representment: Represent chargeback disputes, providing thorough documentation and communication with banks and customers. Define template in an iterative manner to foster increases in win rate.
  • Data Analysis and Reporting: Maintain detailed records of chargeback cases and generate reports for the Head of Payments and other stakeholders, highlighting trends, root causes, and potential areas for improvement.
  • Payments: Understand and collaborate in payments projects, with experience with Payment Service Providers.
  • Payouts: Experience with Virtual Credit Cards (VCC) and issuing is a plus.
  • Collaboration: Work closely with the dedicated chargeback team to ensure cohesive and efficient handling of all chargeback and fraud-related issues.
  • Compliance: Ensure all chargeback activities comply with industry regulations, company policies, and card network rules. Experience with PCI Compliance is a plus.
Requirements
  • Bachelor's degree in Finance, Business Administration, or a related field.
  • Minimum of 3 years experience in chargeback management, anti-fraud measures, or a similar role within the payments industry, with experience in both the US and European markets.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and negotiation skills.
  • Proficiency in Microsoft Office, especially Excel, and familiarity with payment processing systems.
  • Detail-oriented with the ability to manage multiple tasks and deadlines.
  • Thorough understanding of chargeback processes, credit card industry regulations, and fraud prevention techniques.
  • High level of integrity and accountability.
  • Ability to work independently and as part of a team.
  • Proactive and self-motivated with a customer-centric mindset.
Benefits
  • Competitive compensation package in line with job responsibilities and experience.
  • Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
  • Hybrid work model: Offices in Barcelona city.
  • Permanent contract from the start.
  • Travel packages at reduced prices
  • Unlimited coffee, team lunches, English lesson, bi-anual company parties.
  • And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization

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