Head of Fraud

hace 2 semanas

Barcelona, España Back Market A tiempo completo

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

**About the role:
BackMarket is looking for a Head of Fraud with strong records on marketplace fraud trends to embody the
**vision and the management of all topics related to fraud.**

This senior leadership position will collaborate across departments (Product, Engineering, Legal, Care, Logistic and Finance teams) to align fraud initiatives with internal priorities and therefore play a crucial part in safeguarding our organization against a wide range of fraud-related risks to ensure the integrity of our operations.

**YOUR MISSION (IF YOU ACCEPT IT)**:

- ** ‘Payment Fraud’ Management**:

- Lead internal teams to identify, analyze, and address patterns, trends, and anomalies related to payment fraud, supported by our fraud detection tools
- Conduct in-depth investigations and review transactions to assess potential fraudulent activities.
- Collaborate with cross-functional teams to gather and analyze data for enhanced fraud prevention and detection.
- Take a leadership role in the development and implementation of comprehensive fraud prevention strategies (including audit, request-for-proposal, relationship with providers ), policies, procedures and controls to mitigate payment fraud risks.
- Stay updated with industry trends and emerging fraud techniques to proactively address potential risks.
- **
‘Customer Fraud’ Management (Care & Logistics)**:

- Implement controls to verify inventory and shipment authenticity to prevent fraudulent activities such as stolen goods or counterfeit products.
- Work closely with the logistics department to identify and address potential weaknesses in the supply chain, minimizing the risk of logistic fraud.
- Develop and enforce policies to detect and prevent fraudulent returns and refund requests, ensuring a fair and secure process for genuine customers.
- Define compliant investigation and claim resolution protocols; communicate results promptly
- **
‘Internal Fraud’ Management**:

- Create and deliver training programs for employees to increase awareness of internal fraud risks and methods of prevention.
- Establish and maintain a confidential whistleblower program that allows employees to report suspicious activities without fear of retaliation.
- Lead investigations into potential cases of internal fraud, collaborating with legal departments as needed. Take appropriate action to resolve cases and prevent recurrence.
- Strengthen internal controls to protect sensitive data, intellectual property, and company assets from unauthorized access or theft by employees.
- **
Account Takeover Management**:

- Develop and implement robust strategies and mechanisms to prevent unauthorized account takeovers, including multi-factor authentication, behavioral analysis, and continuous monitoring.
- Ensure secure and user-friendly authentication processes while safeguarding against ATO attempts.
- Lead ATO incidents mitigation, including notifying affected users, blocking unauthorized access, and collaborating with legal authorities when necessary.
- **
Reporting & Team Management**:

- Collaborate with senior leadership to improve process documentation
- Analyze and challenge existing KPIs and operational metrics, refining fraud reporting strategy
- Identify and implement efficiencies in alert penetration and prevention
- Develop reporting frameworks and dashboards, providing insights to leadership
- Lead and inspire a team of three Fraud Specialists, fostering a culture of excellence, collaboration, and continuous improvement.

**YOU ARE IN THE RIGHT PLACE IF YOU HAVE**:

- Fluent english
- ** 8-10 years of professional experience in fraud operations** and alert penetration process improvement. Experience in a start-up / scale-up, and / or in a marketplace environment is a must-have.
- ** Strong project management skills** with experience delivering high quality results in a tight deadline environment. Highly organized, motivated, analytical, have a sense of urgency and an ability to prioritize tasks
- Outstanding written and verbal communications skills and successful track record partnering with and influencing exec-level stakeholders
- Excellent problem solving skills, with an ability to develop solutions working with multiple functional teams. Reliable

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