Exoticca Payments
hace 2 meses
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
About the RoleWe are seeking a highly skilled and detail-oriented Payments & Fraud Specialist to join our Payments team. The ideal candidate will be responsible for managing anti-fraud measures and representing chargebacks, ensuring all disputes are handled efficiently and accurately. This role is crucial in safeguarding the company's revenue and enhancing the customer experience.
The Payments & Fraud Specialist will work closely with a dedicated team in charge of the daily operations.
Key Responsibilities- Chargeback Management: Oversee all aspects of the chargeback process, including receiving, investigating, and resolving chargeback disputes in a timely manner.
- Anti-Fraud Measures: Implement and monitor anti-fraud strategies to prevent chargebacks related to fraudulent activities.
- Chargeback Representment: Represent chargeback disputes, providing thorough documentation and communication with banks and customers. Define template in an iterative manner to foster increases in win rate.
- Data Analysis and Reporting: Maintain detailed records of chargeback cases and generate reports for the Head of Payments and other stakeholders, highlighting trends, root causes, and potential areas for improvement.
- Payments: Understand and collaborate in payments projects, with experience with Payment Service Providers.
- Payouts: Experience with Virtual Credit Cards (VCC) and issuing is a plus.
- Collaboration: Work closely with the dedicated chargeback team to ensure cohesive and efficient handling of all chargeback and fraud-related issues.
- Compliance: Ensure all chargeback activities comply with industry regulations, company policies, and card network rules. Experience with PCI Compliance is a plus.
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 3 years experience in chargeback management, anti-fraud measures, or a similar role within the payments industry, with experience in both the US and European markets.
- Strong analytical and problem-solving abilities.
- Excellent communication and negotiation skills.
- Proficiency in Microsoft Office, especially Excel, and familiarity with payment processing systems.
- Detail-oriented with the ability to manage multiple tasks and deadlines.
- Thorough understanding of chargeback processes, credit card industry regulations, and fraud prevention techniques.
- High level of integrity and accountability.
- Ability to work independently and as part of a team.
- Proactive and self-motivated with a customer-centric mindset.
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
- Hybrid work model: Offices in Barcelona city.
- Permanent contract from the start.
- Travel packages at reduced prices
- Unlimited coffee, team lunches, English lesson, bi-anual company parties.
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization
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