Customer Experience Consultant
hace 1 mes
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customer's supply chain. We count on our people to make it happen.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.
Responsibilities:
Professional and efficient coordination of the assigned SCM account(s).
Ensure KPI's, clients' SOP/IOP/SLA and company's procedures compliance, focusing always on a high customer service level.
Accomplish and monitor the time frame given by SCM clients at each shipment stage.
Maintain good relationship with External/Internal Customers and suppliers, living our company values.
Support Lead Logistics Team on the operational procedures' review as well as new accounts, procedures and systems implementations.
Weekly report Lead Logistics CX manager through the MOS presentation about account's performance.
Continuously strive to improve data quality, service levels and productivity.
Support on the identification of new business opportunities of the assigned accounts.
Requirements:
At least 2 years in operations or customer services roles in International Transportation, Logistics, or Freight Forwarding.
Knowledge of the freight forwarding business.
Planning and execution capabilities.
Good level of written and spoken English (70-90%).
Good Computer Skills.
Bachelor's Degree in international commerce, Administration, Economy, Engineering Careers or related areas.
#LI-JL1
#LI-Hybrid Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ****** .
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