Customer Service Manager
hace 2 días
Our team members are at the heart of everything we do.
At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Apply today
Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Plans, prepares, and devises work schedules, according to budgets and workloads Observes and evaluates CS Consultant(s) performance Issues instructions and assigns duties to CS Consultant(s) Trains and instructs CS Consultant(s) Communicates with other departments and management to resolve problems and expedite work Interprets and communicates work procedures and company policies to staff Helps CS Consultant(s) in resolving problems and completing work Resolves complaints and answers questions of customers regarding services and procedures Generate accurate quotations and closure for customers Interface new sales closure with Operations Investigate and resolve customer issues and complaints Proactively inform customers of any service failure and relevant operational service changes timely, and the alternative actions taken.
Provide marketing and sales support to Business Development Manager Manage Premium Customers at a country level Assist the Business Development Manager in regular performance reviews Active involvement to achieve overall department targets Report competitor activities to the National Sales & CS Manager/General Manager.
Maintain an account management database to document, monitor and support each customer relationship.
Prepare and submit monthly reports, call reports and other records as requested, to the National Sales & CS Manager/General Manager.
Participate in (occasional) out-of-hours promotional networking activities.
Participate in tradeshows/exhibitions Liaise proactively and effectively with back-office/support staff to ensure a high standard of customer service.
Avoid exposing the company to unnecessary credit risk.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Preferably tertiary education with 2 - 3 years relevant supervisory experience in a customer service or key account desk environment.
REPORTS DIRECTLY TO: National Sales & Customer Service Manager MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Basic knowledge of distribution and logistics concepts Good communication and telephone skills Commercial and Customer focus Computer literate (Excel, Word, PowerPoint, Outlook) Strong English (written and spoken) comprehension and communication is essential WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What Cencora Offers Benefit offerings outside the US may vary by country and will be aligned to local market practice.
The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, #J-18808-Ljbffr
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