Customer Service Manager
hace 3 semanas
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Plans, prepares, and devises work schedules, according to budgets and workloadsObserves and evaluates CS Consultant(s) performanceIssues instructions and assigns duties to CS Consultant(s)Trains and instructs CS Consultant(s)Communicates with other departments and management to resolve problems and expedite workInterprets and communicates work procedures and company policies to staffHelps CS Consultant(s) in resolving problems and completing workResolves complaints and answers questions of customers regarding services and proceduresGenerate accurate quotations and closure for customersInterface new sales closure with OperationsInvestigate and resolve customer issues and complaintsProactively inform customers of any service failure and relevant operational service changes timely, and the alternative actions taken.Provide marketing and sales support to Business Development ManagerManage Premium Customers at a country levelAssist the Business Development Manager in regular performance reviewsActive involvement to achieve overall department targetsReport competitor activities to the National Sales & CS Manager/General Manager.Maintain an account management database to document, monitor and support each customer relationship.Prepare and submit monthly reports, call reports and other records as requested, to the National Sales & CS Manager/General Manager.Participate in (occasional) out-of-hours promotional networking activities.Participate in tradeshows/exhibitionsLiaise proactively and effectively with back-office/support staff to ensure a high standard of customer service.Avoid exposing the company to unnecessary credit risk. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Preferably tertiary education with 2 - 3 years relevant supervisory experience in a customer service or key account desk environment.
REPORTS DIRECTLY TO: National Sales & Customer Service Manager
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Basic knowledge of distribution and logistics conceptsGood communication and telephone skillsCommercial and Customer focusComputer literate (Excel, Word, PowerPoint, Outlook)Strong English (written and spoken) comprehension and communication is essential WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What Cencora Offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information,
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