Process Manager Change Management Itil

hace 3 semanas


Madrid, España Principal33 Group A tiempo completo

Define Change Management Process and create it, then keep it improvingWorks across various departments to identify, collect, analyse, and document business processesIn charge of knowledge and change management processes training and documentation updatesWorking together with internal and external stakeholders to ensure that system data is accurate so that asset data and knowledge articles are accurateProduce reports to assess the processes and their quality (check data integrity, analyse KPIs), and if necessary, outline improvement recommendations in cases of deviations.Create concepts and recommendations for service management decisions. collaborates collaboratively with management, other process managers, and other stakeholders to implement and support ITSM solutions that are effective.Produce records outlining process enhancementsOversee the implementation processes and improvement teamsRefresh departmental policies and proceduresTo fit this post, we look after: Bachelor's DegreeWork experience in IT Service - minim 4-5 yearsManagement with focus on Knowledge and Change managementVery good understanding of the ITIL methodologyITIL certification requiredProcess oriented thinking with excellent communication skillsSocial Security Friendly environment Learning Access to our professional development tools and programs Recognition and objective performance appraisals for personalized career paths Perks and bonuses Bookster Medical benefits Referral bonus A free week-long accommodation annually at our corporate apartment in Valencia, Spain 400 RON reimbursement for eyeglasses expenses#J-18808-Ljbffr



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