Itil Consultant
hace 2 semanas
Madrid
- Published on 06/07/2024
Ref. F2406061
**No. of vacancies**:1**
We are looking for an ITIL Process Consultant to work on a client located in Madrid, but 100% teleworking.
**Features**
- Organization of consulting sessions with different technical areas, according to the needs and scope of the project.
- Understanding, managing and formally documenting customer requirements and needs: creating and managing software requirements documents
- Participation in the validation of the requirements with the technical roles for the transfer to the Development and Validation environments.
- Process design: creation of flowcharts, process documents based on ITIL practices, procedures, version management and documentation repositories.
- Participation in the validation of the processes to be implemented.
- Creating presentations for sample sessions or trainings.
- Creation of user manuals and different explanatory documents for the implementation of processes in the client environment.
- Online training: creation of training material and delivery of sessions.
- Post-implementation audits: periodic review of the process activities with the service management roles.
- Management of compliance, statistical and/or periodic reports.
- Make proposals to improve or update processes, according to the needs of the client's environment.
**Requirements**:
- Knowledge of service management (ITSM) and the main ITIL processes/practices (V3/4 certification): Incident/Request and Problem Management, Change Control, Service Catalog Management, IT Asset and Configuration Management, Service level management.
- Accustomed to the timely management and documentation of client requirements and needs, both in management and technical areas.
- Accustomed to the design and implementation of processes according to ITIL good practices.
- Good communication, with the capacity for online training of groups and work areas and understanding with Technical Consultants and Application Administrators.
**Valuable Requirements**
- Experience and active participation in AAPP projects.
- Knowledge of the different BMC Remedy ITSM modules, latest on-premise or Helix versions.
- Knowledge of ENS, ISO 20000, ISO 270001 and compliance.
**Modality**
- 100% teleworking
- Hours: 8 hours a day, from 8 a.m. to 5 p.m. in winter, in summer from 8 a.m. to 4 p.m.
**Salary Conditions**
- €38,000/B annually
-
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