Change Management

hace 2 semanas

Madrid, España BNP Paribas A tiempo completo

BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.

BNP Paribas Leasing Solutions helps companies to expand their business capabilities by offering tailored leasing and finance solutions. Our expert teams partner with equipment vendors that are looking to grow their sales, and businesses that require outsourcing services for assets within a number of key markets. We’re a European leader in leasing, backed by the stability of the BNP Paribas group.

**MISSION**

Reporting to the Business Change Lead, you are responsible for driving change across a diverse range of topics and projects within the company. Using approved change methodology (Prosci /ADKAR) and your experience of effecting change, both at a process and organizational level, you will contribute to the success of both small & large scale projects, ensuring objectives are met, change is adopted and risks are managed. You have a deep understanding of the importance of culture associated with lasting change and can quickly build strong relationships, providing coaching to leaders and their teams as well as managing stakeholders & sponsors. You run some projects independently and others alongside the project manager. You are passionate about innovation and lead activities to enhance and promote local collaboration. Drawing on your strong relationship building skills, you are able to facilitate work across the business units to optimize processes and ensure the service experience for partners & customers is always a primary driver for change. You understand how to engage others and enjoy lots of variety in your role.

**RESPONSIBILITIES**

Working with Sponsors / Key stakeholders to contribute to the LSUK change roadmap & develop our business change capability

Lead the change on technical projects & directly project manage people led projects

Managing risks associated with adoption of change to ensure successful outcomes

Focus on driving change activity critical for customer & employee satisfaction

Drive adoption of digital tools and associated processes for maximum impact

Create & drive local innovation campaigns & activities to increase collaboration

Flag & report project risks to help manage resistance & support training activities

Build strong relationships to build authentic, trusting partnerships both locally in the UK and with our colleagues across all Leasing Solutions countries

Creating internal communications campaigns to support and promote project activity

Coordinate stakeholder events on large scale projects

**REQUIREMENTS**

You have outstanding communications skills with a proven track record in stake holder management, active listening & are able to articulate a common vision, tailoring your communication to your audience.

Experience in leasing with a deep understanding of key operational processes - both regulatory & commercial would be a benefit.

You can articulate what great service looks like for partners & customers with a creative approach to challenging the status quo and driving positive change.

You are resilient, adapting to changing circumstances quickly. A natural aptitude for building rapport and understanding the cultural dynamics involved in building engagement & driving change. You love to influence through trusted, strong partnerships.

Experience of leading change either at an organizational or project level and / or have been involved with managing multiple stakeholders to deliver a project change related to improving processes and the experience for employees and customers alike.

Knowledge of Prosci / ADKAR would be a benefit but not essential as training will be provided.

**BENEFITS**

Training programs, career plans and internal mobility opportunities, national and international thanks to ou

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