(Cky-11) | Guest Experience Manager

hace 3 días


Zaragoza, España Melia Hotels International A tiempo completo

El mundo es tuyo con Meliá. Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global. Es realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la inspiración y el crecimiento personal y profesional te acompañarán en cada paso.Beneficios que ofrecemos:My Meliá Rewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.My Meliá Benefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.MISIÓN: El Guest Experience Manager es el máximo responsable del departamento en los hoteles del COP Madrid, velando por el cumplimiento de los estándares de producto, servicio e imagen, para la máxima satisfacción de los clientes, ofreciéndoles siempre experiencias únicas y personalizadas y comprometiéndose a lograr la excelencia en la satisfacción del cliente y la optimización de los recursos económicos y humanos bajo su responsabilidad.¿Qué buscamos?Externo: 3 años en una posición similar en el sector hotelero.Interno: Experiencia mínima de 2 años en el Departamento de Guest Experience en la posición de Manager.Titulación universitaria, preferiblemente Turismo u Hostelería, Marketing o similar.Inglés Avanzado. Valorable un tercer idioma.Conocimientos Específicos: Estrategias de marcas, herramientas de gestión hotelera y/o Experiencia del Cliente, conocimientos financieros, operativa hotelera.Capacidad de dirigir e inspirar un equipo, organización y planificación, capacidad analítica, proactividad e innovación, excelentes habilidades comunicativas, alta vocación de servicio, capacidad de resolución, atención a los detalles.En Meliá todos somos VIP. Grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.Nuestra calidez, cercanía y pasión por lo que hacemos, hace que trabajar en Melia sea una experiencia inolvidable, llena de momentos emotivos y siempre con la sensación que perteneces a una gran familia en la que contamos con gente como tú, gente VIP.En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos.#J-18808-Ljbffr


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