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Y73 | Front Office Manager
hace 3 meses
.Descripción de la empresaSO/ Sotogrande es un homenaje a la moda, el diseño, la gastronomía y el golf en la costa andaluza. Rodeado de verdes colinas y valles con vistas al Mediterráneo, SO/ Sotogrande Spa & Golf Resort está ubicado en un enclave único. El resort ha recuperado el espíritu acogedor y la esencia del antiguo Cortijo de Santa María de la Higuera, convirtiéndolo en un lugar idílico donde familias y amigos celebran la vida, disfrutan juntos de la serenidad y de un estilo de vida saludable y contemporáneo.Es el destino preferido de la Costa del Sol por los amantes del golf, disfrutando de una ubicación privilegiada rodeado de los 7 mejores campos de golf de Europa. Dispone de 152 habitaciones, de las cuales 36 son suites, unas excepcionales instalaciones entre las que podrá disfrutar de: 3 piscinas exteriores, jardines privados, Kid's Club, 3.500 m2 de spa y fitness y luminosos salones de eventos con vistas. Su oferta gastronómica se compone de 5 Restaurantes & Bares, donde disfrutar de los sabores tradicionales de Andalucía, propuestas con una visión renovada y cócteles de autor.Descripción del empleo¿Qué harás como parte del equipo?Gestionar las operaciones diarias, garantizando la calidad, los estándares y el cumplimiento de las expectativas de los clientes a diario.Desarrollar objetivos y planes específicos para priorizar, organizar y realizar su trabajo.Mantener al equipo de Front Office centrado en los componentes críticos de las operaciones para impulsar la satisfacción de los huéspedes y los resultados financieros deseados.Dirigir las reuniones del departamento y transmitir continuamente un mensaje claro y coherente sobre los objetivos del Front Office para obtener los resultados deseados.Revisar los niveles de dotación de personal para garantizar que se cumplan los objetivos financieros, de servicio al cliente y las necesidades operativas.Gestionar los gastos controlables del departamento para alcanzar o superar los objetivos presupuestados.Identificar y mantener buenas relaciones con los VIP's, clientes asiduos, meeting planners, etc.Proporcionar servicios que van más allá de la satisfacción y retención de los clientes.Mejorar el servicio comunicando y ayudando a las personas a comprender las necesidades de los clientes, proporcionando orientación, comentarios y entrenamiento individual cuando es necesario.Supervisar y dirigir a los empleados. Gestionar todas las operaciones cotidianas. Comprender los puestos de los empleados lo suficiente como para desempeñar sus funciones en su ausencia.Actuar como "Champion" para el Front Office y crear una atmósfera positiva para las relaciones con los clientes.Mostrar liderazgo en la hospitalidad de los huéspedes, ejemplificar un excelente servicio al cliente y crear un ambiente positivo para las relaciones con los huéspedes.Revisar los comentarios, los resultados de satisfacción de los clientes y otros datos para identificar áreas de mejora
