It Support

hace 3 semanas

Granada, España Unit4 Nv A tiempo completo

Meet Unit4. We're a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We're on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.Job DescriptionPlace in the organizationThe IT Service Desk Engineer reports to the IT Support Manager.Purpose of the functionThe IT Service Desk Engineer is the point of contact for end users for operational questions, requests and problems regarding ICT services (incl. applications). Within the Service Desk, the IT Service Desk Engineer is responsible for first-line solutions to problems in the ICT services. As such, they are directly responsible for keeping the work environment of the end users productive. Tickets are coming in via different communication channels like Phone, Chat, Portal or mail. Most of the tickets will be submitted in a structured way via the IT Service Desk Portal. If the ticket cannot be resolved by the IT Service Desk Engineer, he/she will triage it to the right resolution group and will follow up.Service Requests which can be resolved via standard operational procedures will be resolved by the IT Service Desk Engineer.The position is in Jakarta (required to be able to WFO if needed) and mostly carried out between 12.00 - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.Output area'sSupporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network.As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.Triage tickets to the relevant groups and follow-up.Update the Service Now system with relevant information.Communication with end users and back-end departments.Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.QualificationsJob requirementsICT related Bachelor level of knowledge with focus on Microsoft technologies.At least 1–2 years experience in IT support and experience in a similar function is an absolute pre.Excellence communication skills both oral, writing and listening in English.Analytical ability combined with IT knowledge and organizational knowledge (gaining during the first period of the job) in order to (let) solve tickets.Highly service oriented to customers in order to solve their issue and or request. Creating a high customer satisfaction is important.Additional InformationA chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.There is also time for you to have fun participating in social events organized by our Unit4Fun group, time for solidarity causes with our Unit4Cares group, time for sports with Unit4Moves and time to be conscious about the role of women in technology with our Business Women Network.
#J-18808-Ljbffr

  • It Support

    hace 3 semanas

    Granada, España Unit4 Nv A tiempo completo

    Meet Unit4. We're a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We're on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software...

  • It Support

    hace 3 semanas

    Granada, España Unit4 Nv A tiempo completo

    Meet Unit4. We're a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We're on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software...

  • It Support

    hace 3 semanas

    Granada, España Unit4 Nv A tiempo completo

    Meet Unit4.We're a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations.We're on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software...

  • IT Support Specialist

    hace 1 mes

    Granada, Granada, España Elca Information Technology Ltd. A tiempo completo

    Job SummaryElca Information Technology Ltd. is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our internal customers. Your primary focus will be on troubleshooting and resolving technical issues related to our ticketing system,...

  • It Support

    hace 4 semanas

    Granada, España Unit4 Nv A tiempo completo

    .Meet Unit4. We're a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We're on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software...

  • It Support

    hace 3 semanas

    Granada, España Unit4 Nv A tiempo completo

    .Meet Unit4. We're a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We're on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software...

  • It Support

    hace 4 semanas

    Granada, España Unit4 Nv A tiempo completo

    .Meet Unit4. We're a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We're on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software...

  • IT Support

    hace 4 semanas

    Granada, España UNIT4 NV A tiempo completo

    Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software...

  • IT Support Specialist

    hace 7 días

    Granada, Granada, España Unit4 Nv A tiempo completo

    Job Description: IT Service Desk EngineerAbout the Job: We are seeking an IT Service Desk Engineer to join our team at Unit4 Nv. As an IT Service Desk Engineer, you will be the primary point of contact for end users regarding operational questions, requests, and problems related to ICT services (including applications).Responsibilities:Provide first-line...

  • It Support Engineer Intern

    hace 3 semanas

    Granada, España Amazon A tiempo completo

    .PLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. Safety is the top priority, and the...

  • It Support Engineer Intern

    hace 3 semanas

    Granada, España Amazon A tiempo completo

    .PLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date.Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. Safety is the top priority, and the...

  • It Support Engineer Intern

    hace 3 semanas

    Granada, España Amazon A tiempo completo

    PLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date.Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. Safety is the top priority, and the...

  • IT Support Engineer Intern

    hace 3 semanas

    Granada, España Amazon A tiempo completo

    PLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. Safety is the top priority, and the...

  • It Support Engineer Intern

    hace 3 semanas

    Granada, España Amazon A tiempo completo

    PLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date.Amazon Operations is the backbone of the Amazon customer experience.With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers.Safety is the top priority, and the...

  • IT Support Specialist

    hace 3 semanas

    Granada, Granada, España Unit4 Nv A tiempo completo

    Job DescriptionAt Unit4, we're on a mission to revolutionize ERP software for mid-market people-centric organizations. As an IT Service Desk Engineer, you'll be at the forefront of this journey, providing exceptional support to our end-users.Key ResponsibilitiesProvide first-line solutions to operational questions, requests, and problems regarding ICT...

  • IT Infrastructure Architect

    hace 4 semanas

    Granada, Granada, España Safran Trusted 4D A tiempo completo

    Job Title: IT EngineerAbout the Role:The Safran Trusted 4D Information Systems team is seeking a highly skilled IT Engineer to join our team in Granada, Spain. As a key member of our team, you will play a crucial role in increasing the organization's cyber security by implementing robust, enterprise-level system architectures and partnering with the...

  • Technical Support Specialist

    hace 4 semanas

    Granada, Granada, España NRF (Nederlandse Radiateuren Fabriek) A tiempo completo

    About the RoleWe are seeking a skilled Junior Helpdesk Consultant to join our team at NRF (Nederlandse Radiateuren Fabriek). As a key member of our IT department, you will provide critical support for Dynamics AX2012R3, addressing issues, defining process improvements, and crafting functional designs for change requests.Your ResponsibilitiesProvide support...

  • It Engineer H-M

    hace 3 meses

    Granada, España Safran Trusted 4D A tiempo completo

    Job DescriptionWe're looking for an IT Engineer to join our team in Granada, Spain.Our Technology :We're the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications, and high-risk operations, even in GPS / GNSS denied environments.We provide virtually...

  • IT Development Functional Manager

    hace 5 meses

    Granada, España ZALARIS Deutschland GmbH A tiempo completo

    **Position Summary**: Lead the IT Development team in an efficient manner in order to meet team and company goals. **We offer you**: **Your Responsibilities**: - Manage a team of 10-20 employees, some of them associate managers for small teams, and ensure they follow proper work methodology. - Facilitate internal training and upskilling within the team. -...

  • IT Solution Architect

    hace 6 meses

    Granada, España NRF A tiempo completo

    Do you have an affinity with IT and do you have the ambition to develop yourself further in this field? Do you want to be part of an international IT team? Then NRF is looking for you! **ABOUT THE JOB**: As a IT Solution Architect you will be responsible for developing and maintaining architectural standards. **WHAT ARE YOU GOING TO DO AS AN IT SOLUTION...