Technical Support Engineer
hace 2 meses
Job Description RAW is looking for a Platform Support Engineer to join the start of an amazing adventure and be a part of molding one of the most exciting new studios to appear in years.
As a Platform Support Engineer, your main responsibility will be to act as the single point of contact during software-related incidents affecting our platform, communicating both with internal and external stakeholders.
Being a highly motivated team player will also be absolutely essential within this role as well as being eager to learn new things and new technologies.
Responsibilities Provide technical service support internally and to our partners Respond to general questions and troubleshoot tickets in a timely manner Support via a service management tool, telephone, email, or any other partner communication tool Properly escalate unresolved issues to appropriate internal teams Generate incident reports focusing on partner complaints and resolutions Creates and maintains knowledge base articles, policies and procedures Form a part of a specialist's team, available 24/7 (including being available on "standby") Qualifications Good experience in application support, 2nd line or incident management teams Knowledge of SQL, PHP or Python Hands-on experience with Linux environments Excellent analytical, problem-solving, and decision-making skills Ability to multitask and prioritization Good communicator in both verbal and written English Basic knowledge of systems monitoring, alerting and analytics using, ELK, Grafana, Prometheus, or similar is considered a plus.
ITIL v4 Foundation Certificate or similar would be considered a plus About us RAW is a new studio with a conviction to create something that stands out in the sea of sameness.
We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry.
We were founded in March 2021, by well-known industry experts with strong investment backing.
At RAW iGaming, we believe in the fundamental principles of equality and diversity.
We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued.
This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.
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