Technical Support Engineer
hace 2 meses
Technical Support Engineer - Fintech
Málaga Office - Hybrid: 4 days in the office, 1 day working from home
Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional.
Are you ready to be an Eburian?
We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.
What we offer:
- Variety of meaningful and competitive benefits to meet your needs;
- Competitive salary;
- You’ll have continuous professional growth thanks to our career progression framework with regular reviews;
- Equity process through a performance bonus;
- Allowance to take annually paid time off as well as during local public holidays;
- Continued personal development through training and certification;
- Being part of a diverse technology team that cares deeply about culture and best practices, and believes in agile principles;
- Contribute to our technical design through our open and collaborative Request For Comments (RFC) process;
- We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects;
What you will do:
- Troubleshoot applications, services and infrastructure issues reported by end-users of the systems developed by our engineering teams.
- Verify and document issues and bugs for accurate tracking and escalation.
- Manage incidents, including communication with stakeholders and coordination with development teams.
- Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
- Partner with trusted vendors to resolve service events.
- Work with software development engineers to enhance processes and conduct code reviews.
- Work on a collaborative rotation (shifts) to cover support on different time zones.
- Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.
What we expect from you:
- Experience providing Level 2 (L2) support in a tech-driven business environment.
- Proficient problem-solving skills and strong technical troubleshooting abilities.
- Software development experience, particularly with Python.
- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
- A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.
- Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.
- English proficiency is required, while knowledge of Spanish or Portuguese is a bonus.
- Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability.
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