Technical Support Engineer

hace 1 mes

Málaga Málaga provincia, España Ebury A tiempo completo

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**Technical Support Engineer - Fintech**

**Málaga Office - Hybrid: 4 days in the office, 1 day working from home**

**Are you ready to be an Eburian?**

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.

**What we offer**:

- Variety of meaningful and competitive benefits to meet your needs;
- Competitive salary.;
- You'll have continuous professional growth thanks to our career progression framework with regular reviews;
- Equity process through a performance bonus;
- Allowance to take annually paid time off as well as during local public holidays;
- Continued personal development through training and certification;
- Being part of a diverse technology team that cares deeply about culture and best practices, and believes in agile principles;
- Contribute to our technical design through our open and collaborative Request For Comments (RFC) process;
- We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects;
**Why should I join Ebury?**

Want to work in a high-growth environment? We are always growing. Want to build a better world? We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation.

**Get ready to take your career to the next level**:
If there's something that you can do in our Tech team, it is growing professionally: thanks to our career path and our collaborative and cross-working teams, every day is a new adventure.

**What you will do**:

- Verify and document issues and bugs for accurate tracking and escalation.
- Manage incidents, including communication with stakeholders and coordination with development teams.
- Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
- Partner with trusted vendors to resolve service events.
- Work with software development engineers to enhance processes and conduct code reviews.
- Work on a collaborative rotation (shifts) to cover support on different time zones.
- Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.

**What we expect from you**:

- Experience providing Level 2 (L2) support in a tech-driven business environment.
- Proficient problem-solving skills and strong technical troubleshooting abilities.
- Software development experience, particularly with Python.
- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
- A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.
- Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.
- English proficiency is required, while knowledge of Spanish or Portuguese is a bonus.
- Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability.

LI-CG1

**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._

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