Customer Success Executive

hace 1 mes


Madrid, España Ebury A tiempo completo

Customer Relations Executive - FX Dealing Team Ebury Madrid - 4 days a week office based working - 1 day working from home About the Job We are offering an exciting opportunity to join a fast growing team in Madrid. You will be apoint of contact for some of our corporate clients, providing daily operational and tradingassistance. You'll have a combination of client-facing skill/experience, operational know-howand problem-solving abilities. In order to support the day-to-day relationship of our corporateaccounts, you will possess these qualities with the ability to expertly switch between each asneeded. You'll be servicing the revenue and growth area of the business at an exciting timefor the company. You will act as an ambassador for the product and service at a customer-
facing level.
About you: ? A passionate individual with a strong interest in client servicing
? Prepared to go the extra mile to exceed customer expectations and experience
? Desire to deliver best in class service, to support our industry-leading offering
? Strong written and verbal communication skills
? Strives in high pressure/pace environment
? Ability to excel within a busy client-facing environment with significant monthlyworkload peaks (previous experience preferred)
? Managing workload around tight time constraints
? Confidence in liaising and mediating between multiple internal departments to findsolutions
? Confidence in dealing directly with clients as an ambassador for the brand andproduct in terms of your service approach and interpersonal skills
? Have the capacity to manage different types and nature of enquiry simultaneouslyacross several platforms and for a different type of clients
? Resolve client issues as they arise
? Ability to multitask/prioritise – working around the daily deadline
Commercial awareness: ? Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
? Head for numbers – confidence dealing with numbers - exchange rates, profitmargins and an awareness of commercial implications
Eye for detail:
? Dealing with live currency trade booking, banking information, figures and highvalue/volume payments and clients - accuracy of work is particularly key
? Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
Drive to solve problems:
? Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutionsworking with teams internally – take ownership of client issues/ queries and seethrough to end
? Interest in currency markets helpful
? Experience with Microsoft suite (particularly excel)
Role:
? You will be looking after a portfolio of 300 clients who will be trading online throughour EBO platform
? You will have an understanding of clients & business activity /core business, FX needs
? Making sure clients have Ebury as their main platform for trading and makingpayments internationally
The ideal candidate will have the following:
? Languages - Spanish Fluency and English at a professional level
? Sales skills / experience is a PLUS
? Knowledge of FX (Of course...)
? Knowledge of all products Ebury does offer
? Being able to adapt in a constant evolving and challenging environment
It is an exciting and challenging opportunity for anyone looking to be involved with the launchand success of a new department at Ebury as it is the client servicing one.
What we can offer you:
? A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
? A clear path for progression, mapped out by your individual goals and personalobjectives.
? The tools to develop and master your client relationship skills with the view to youbecoming the primary Servicing Executive on a number of accounts.
? The opportunity to service and develop your own book of clients.
? A support structure that will drive you to succeed in your next goal.
#LI-HB1
#LI-ONSITE



  • Madrid, España Red Hat Software A tiempo completo

    About the job: The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise...


  • Madrid, España Eviivo A tiempo completo

    .eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests. We are looking for a passionate Account Services Executive to support our UK, Spanish, Italian and Portuguese accounts.Its flagship product, eviivo suite,...

  • Customer Success Manager

    hace 3 semanas


    Madrid, España Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Customer Relations Executive - FX Dealing TeamEbury Madrid - 4 days a week office based working - 1 day...


  • Madrid, España Synack A tiempo completo

    At Synack, we create technology that unleashes the best cybersecurity talent to secure our digital world. We protect leading global organizations by reducing companies' security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world's best and most trusted team of ethical hackers who test through our powerful and...


  • Madrid, Madrid, España Huspy A tiempo completo

    About us:Huspy is a proptech startup solving two of the biggest challenges in the home buying journey: home financing and home search. As we shape the future of home buying, we are helping customers secure mortgages and find the home they want quicker, at a more affordable rate, and on a single platform.We are currently operational in Dubai and Madrid, and...


  • Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Customer Relations Executive - FX Dealing TeamEbury Madrid - 4 days a week office based working - 1 day...


  • Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Customer Relations Executive - FX Dealing TeamEbury Madrid - 4 days a week office based working - 1 day...


  • Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Customer Relations Executive - FX Dealing TeamEbury Madrid - 4 days a week office based working - 1 day...


  • Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Customer Relations Executive - FX Dealing Team Ebury Madrid - 4 days a week office based working - 1 day...


  • Madrid, Madrid, España Ebury A tiempo completo

    Customer Relations Executive - FX Dealing Team Ebury Madrid - 4 days a week office based working - 1 day working from home About the Job We are offering an exciting opportunity to join a fast growing team in Madrid. You will be apoint of contact for some of our corporate clients, providing daily operational and tradingassistance. You'll have a combination of...

  • Customer Success Manager

    hace 2 semanas


    Madrid, España GTT Communications A tiempo completo

    Job Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...


  • Madrid, España OneTrust A tiempo completo

    **Strength in Trust**: At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence. **The Challenge**: We are looking for...


  • Madrid, España Zerog - Ai In Aviation A tiempo completo

    .Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the...


  • Madrid, Madrid, España Autodesk, Inc. A tiempo completo

    Customer Success Manager, Construction Benelux/Nordics page is loaded Customer Success Manager, ConstructionBenelux/Nordics Apply locations SpainRemote time type Full time posted on Posted Yesterday job requisition id 24WD76990 Job Requisition ID #24WD76990 Position OverviewWe are looking for Construction Technology professionals who are passionate about...

  • Customer Success Manager

    hace 4 semanas


    Madrid, España OneTrust A tiempo completo

    **Strength in Trust**: At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence. **The Challenge** We are looking for...


  • Madrid, España Rithum A tiempo completo

    Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than...


  • Madrid, España Microsoft A tiempo completo

    Are you a tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making...

  • Customer Success Manager

    hace 2 semanas


    Madrid, Madrid, España Enghouse A tiempo completo

    We're on the hunt for a high-energy, results driven Customer Success Manager to add to our rapidly growing teamWho we are:The Role and What You'll Do:The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature adoption, quickly...


  • Madrid, España Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...