Customer Service Representative With High Level Of Danish Part-Time
hace 4 días
Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks What you will be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions Offering an omnichannel service to our consumers via telephone, email, chat, and social media Developing a sound understanding of the products and services offered by our client Embrace our company values and act as a brand ambassadorRequirementsWhat skills & experience will you bring to us? Afluent level of Danish with exceptional grammar and spelling skills High level of English (Both written and spoken) A genuine passion for delivering outstanding customer service Ability to deal with sensitive calls with empathy Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solvingBenefitsWhat do we offer? Start date: 17th of JuneContract: Temporary (3-month contracti with 1-month probation period)Part time: (20 hours/week)Working days/Hours: Monday to Friday from 11:00 am to 3:00 pmSalary: €8,993.33 gross per yearIncentives: Top performance incentivesHolidays: 24 calendar daysPaid bank holidays + 1 extra day in lieuWork from anywere in Sapin. (WFH)Training: 2 weeks / Monday to Friday from 9:00 am to 6:00 pmOffice location: Barcelona (La Sagrera)Other Benefits: Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationOption to sign-up for Discounted Private Health InsuranceReferral Program – Bring a friend and get a referral bonusAccess to LinkedIn specialised training & coursesWho we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
#wecare#wearecurious#weachievetogether Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
#wecare#wearecurious#weachievetogether
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