Customer Service Representative

hace 1 semana


Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a part-time Danish-speaking Customer Service Representative in Barcelona

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Part-time

Remuneration: Base salary + bonus.

**DUTIES AND RESPONSIBILITIES**:

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**:

- Native/fluent in Danish, both oral and written. Fluent in English (at least B2 level), Spanish would be an advantage
- Possession of excellent writing and verbal communication skills to simplify technical language for non-technical users
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner.

**BENEFITS**:

- Hybrid, part-time work model with shifts of 4 hours per day from Monday to Friday
- Dental insurance
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support.



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