Customer Service Representative with high level of Danish

hace 2 semanas


Barcelona, Barcelona, España CPM International A tiempo completo

Customer Support Agent at Hygiene, Health, and Nutrition Brands

Are you passionate about delivering exceptional customer service? Our client, home to the most trusted hygiene, health, and nutrition brands globally, is looking for a Customer Support Agent to join their team in a remote position. If you have a proactive approach to problem-solving and enjoy working collaboratively, this role might be a perfect fit for you

Our Client

Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We're Curious: Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What you will be doing?

  • Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
  • You can put yourself in our customers' shoes, analyze their problems, and offer them individual solutions
  • Offering an omnichannel service to our consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by our client
  • Embrace our company values and act as a brand ambassador
Requirements

What skills & experience will you bring to us?

  • A fluent level of Danish with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
Benefits

What do we offer?

  • Start date: 17th of June
  • Contract: Temporary (3-month contract with 1-month probation period)
  • Part time: (20 hours/week)
  • Working days/Hours: Monday to Friday from 11:00 am to 3:00 pm
  • Salary: €8,993.33 gross per year
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid: 10 days per month at the office / the rest WFH
  • Training: 2 weeks / Monday to Friday from 9:00 am to 6:00 pm
  • Office location: Barcelona

Other Benefits:

  • Best-in-class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program – Bring a friend and get a bonus
  • Access to LinkedIn specialized training & courses

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.



  • Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientHome to renowned hygiene, health, and nutrition brands that people love globally, emphasizing protecting, healing, and nurturing for a cleaner, healthier world. As a Customer Support Agent, your role involves handling customer queries via phone, email, chat, and social media, focusing on quick resolutions.We Prioritize: Devoted to exceptional...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientOur client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity, and...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Our Client Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientWe Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client:We Care:Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We ́re Curious:Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What you...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientThrough research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts.We Care: Passionate about...


  • Barcelona, Barcelona, España Adecco (Spain) A tiempo completo

    BOSCH is waiting for you?Are you looking for a high level experience in a world-renowned multinational company?Do you have a passion for customer service? Do you have a fluent level of English and proficiency in Deutch or Danish or German or Norwegian at a native level?If so, then you have found the right positionWe are looking for a passionate and proactive...


  • Barcelona, Barcelona, España Adecco (Spain) A tiempo completo

    BOSCH is waiting for you Are you looking for a high level experience in a world-renowned multinational companyDo you have a passion for customer service? Do you have a fluent level of English and proficiency in Deutch or Danish or German or Norwegian at a native level? If so, then you have found the right position We are looking for a passionate and...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts.We Care:Passionate about Customer Support,...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Our Client Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and...


  • Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completo

    If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for youJob responsibilities:As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Our Client Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and...


  • Barcelona, Barcelona, España CPM A tiempo completo

    Our Client Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Our Client Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    Through research, development and partnership, our client supporting the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort and they want to provide people with effective and reliable solutions to keep their...


  • Barcelona, Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:Atención al cliente- BARCELONA, Barcelona (España)- De duración determinada- Completa- Publicado el 20/03/2024- En qué consiste el trabajo: Are you looking for your next challenge? From IMAN Temporing we can help you We are looking for fulltime agents (39h/week) with an advanced level of Dutch, German, Danish or Norwegian (C2) and...


  • Barcelona, Barcelona, España Talent Search People A tiempo completo

    If you are passionate about customer service we want to meet you This job will allow you to develop as a professional in a leading company with a dynamic and international environment.You will join an innovative company, with a young and multicultural environment. The completely office is located in La Sagrera, very well connected both by car and public...


  • Barcelona, Barcelona, España Talent Search People A tiempo completo

    Perfiles Atención al Cliente y Soporte TécnicoDe duración determinadaBarcelona, SpainCompletaDesde € Incorporación inmediata¿Dónde trabajarás?:You will join an innovative company, with a young and multicultural environment. The completely office is located in La Sagrera, very well connected both by car and public transport, and you will be able to...