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Customer Service Representative With French And High Level Of English
hace 3 meses
Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide.
Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and innovation.
We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our customers.
We Care:
Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
TasksWhat will you be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions Offering an omnichannel service to our consumers via telephone, email, chat, and social media Developing a sound understanding of the products and services offered by our client Embrace our company values and act as a brand ambassadorRequirementsWhat skills & experience will you bring to us?
A fluent level of French with exceptional grammar and spelling skills High level of English (Both written and spoken) A genuine passion for delivering outstanding customer service Ability to deal with sensitive calls with empathy Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solvingBenefitsWhat do we offer?
Start date:
asapContract:Permanent (1-month probation period)
Full time:
(39 hours/week)
Working days/Hours:
Monday to Friday from 9am to 6pmSalary: €8.
993,72 per yearBonus: Top performance incentives150€ Knowledge Bonus after the 2nd monthHolidays: 24 calendar days per yearPaid bank holidays + 1 extra day in lieuHybrid work model: 3 days per month from the office / training / rest from homeTraining: 3 weeks Monday to Friday from 9am to 6pmOffice location: Barcelona (La Sagrera)Other Benefits:
DKV dental insuranceBest-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationOption to sign-up for Discounted Private Health InsuranceReferral Program – Bring a friend and get a referral bonusAccess to LinkedIn specialised training & coursesWho we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.
We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
#wecare#wearecurious#weachievetogether#J-18808-Ljbffr
