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Customer Service Representative with High Level of Turkish

hace 2 meses


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About CPM International

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Client

Our client is a leading manufacturer of hygiene, health, and nutrition products, trusted by consumers worldwide for generations. They are committed to protecting, healing, and nurturing people and the planet.

Job Summary

We are seeking a highly skilled Customer Service Representative with a high level of Turkish to join our team. As a Customer Support Agent, you will handle customer inquiries and resolve issues in a professional and timely manner.

Key Responsibilities
  • Provide exceptional customer service to consumers via various communication channels
  • Analyze customer problems and offer individual solutions
  • Develop a deep understanding of our client's products and services
  • Embody our company values and act as a brand ambassador
Requirements
  • Fluent level of Turkish with exceptional grammar and spelling skills
  • High level of English (both written and spoken)
  • Genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • Professional outlook and proactive approach to problem-solving
Benefits
  • Competitive salary
  • Top performance incentives
  • 2 accrued days per month / 24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement (3 days per month at the office, rest working from home)
  • Training and development opportunities
  • Employee Assistance Program
  • Employee Benefits Club
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program
  • Access to LinkedIn specialized training & courses