Customer Service Representative with high level of Danish

hace 2 semanas


Barcelona, Barcelona, España CPM International A tiempo completo
Our Client

Home to renowned hygiene, health, and nutrition brands that people love globally, emphasizing protecting, healing, and nurturing for a cleaner, healthier world. As a Customer Support Agent, your role involves handling customer queries via phone, email, chat, and social media, focusing on quick resolutions.

We Prioritize: Devoted to exceptional Customer Support, striving to exceed targets for top-tier consumer service.

We Stay Curious: Proactively solving problems with a positive attitude.

We Succeed Together: Emphasizing teamwork towards personal and team goals while achieving high standards.

What the Role Entails
  • Collaborating with customers to provide product information and solutions professionally.
  • Analyzing customer issues to offer personalized solutions.
  • Providing omnichannel customer service through various platforms.
  • Developing a deep understanding of the client's offerings.
  • Embodying company values and acting as a brand advocate.

Requirements

Your Skills & Experience
  • Proficiency in Danish with strong grammar and spelling.
  • Advanced English skills, both written and verbal.
  • A genuine passion for exceptional customer service.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • Professional demeanor and proactive problem-solving skills.

Benefits

What We Offer
  • Start date: 17th of June
  • Contract: Permanent (1-month probation)
  • Part-time: 20 hours/week
  • Working Schedule: Mon-Fri, 11:00 am - 3:00 pm
  • Salary: €8,993.33 gross per year
  • Incentives: Performance rewards
  • Holidays: 24 days
  • Hybrid: Mix of office and WFH
  • Training: 2-week program
  • Location: Barcelona
Additional Benefits
  • Engaging people activities and programs.
  • Continuous training and development opportunities in a high-growth setting.
  • Employee Assistance Program: Confidential assistance and guidance.
  • Employee Benefits Club: Exclusive perks for all employees.
  • Option for Discounted Health Insurance.
  • Referral Program: Incentives for successful referrals.
  • Access to LinkedIn courses.
About Us

CPM International operates across 30+ countries, offering multilingual support tailored to diverse markets. Specializing in customer service and technical support, we uphold diversity and inclusivity in the workplace, ensuring equal opportunities for all employees.



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