Customer Service Representative

hace 6 meses


Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Representative in Barcelona. The employee would join a team that is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide

Position: Customer Service Representative (Danish) Part-Time

Location: Remote, anywhere in Spain

Employment type: 3-month contract with 1-month probation period

**DUTIES AND RESPONSIBILITIES**:

- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador

**REQUIREMENTS**:

- A fluent level of **Danish (C1)** with exceptional grammar and spelling skills
- High level of **English (C1)** (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving

**OFFER**:

- Part-time: (20 hours/week), Working days/Hours: Monday to Friday from 11:00 am to 3:00 pm
- Incentives: Top performance incentives
- Paid bank holidays + 1 extra day in lieu
- Work from anywhere in Spain. (WFH)
- Training: 2 weeks / Monday to Friday from 9:00 am to 6:00 pm
- Option to sign up for Discounted Private Health Insurance
- Referral Program - Bring a friend and get a referral bonus
- Access to LinkedIn specialized training & courses



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