Customer Experience Program Manager
hace 2 meses
What makes us Qlik?
A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Customer Experience Program Manager Role You will be responsible for coordinating and overseeing the different projects and programs running in our Customer Experience & Insights Organization. The focus on our main projects is to provide a delightful customer experience and requires high cross-collaboration with other team members from Marketing, Product, Customer Success, etc. Setting up the team for success requires the Customer Program Manager to work closely with the SaaS Journey Lead, Customer Experience Designer, and IT to implement our digital customer journey successfully.
The role includes a significant amount of planning, defining milestones, and ensuring resource availability to execute against timelines. Constant communication with Leadership on how the overall Journey projects are moving forward is required, as well as risk management and an agile approach towards a constantly changing environment.
What makes this role interesting? Working closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
Driving the Customer Experience & Insight Team through project timelines and connecting with other teams to ensure efficiency across the overall organization.
Controlling the overall performance of the organization and informing the management team of adjustments, providing guidance to meet the required outcomes.
Adapting and solving problems is essential for maintaining project control as well as preparation in advance, including overseeing the defined OKRs & KPIs.
Here's how you'll be making an impact: Work closely with Customer Success Journey Designers and Analysts to help them assess project needs and develop project plans to support their objectives.
Plan, execute, and follow up on our different project workstreams to ensure timely implementation and capturing of key metrics of success.
Ensure and coordinate resource alignment and availability to secure a successful project delivery.
Keep all involved parties informed and updated, act agile towards new priorities, and ensure detailed documentation of all steps during a workstream.
Think strategically about incorporating project management best practices into future Qlik customer experience development.
We're looking for a teammate with: 5+ years in program/project management or similar fields.
Bachelor's or master's degree in IT, business management, computer science, or a relevant field.
Strong business acumen with the ability to understand and translate customer's needs & team's needs.
Strong organizational skills as well as excellent time management.
Excellent communication and presentation skills.
Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Self-motivated with a curious mindset and a passion for constantly improving the status quo.
'Ready to speak your mind and get things done' – you have an opinion and back it up with data and research; and while you not only discover a problem, you prepare a path for solution and strive to bring the ideation process into reality sooner rather than later.
The location for this role is: Barcelona, Spain
Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities
What else do we offer? Genuine career progression pathways and mentoring programs.
Culture of innovation, technology, collaboration, and openness.
Flexible, diverse, and international work environment.
Giving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs .
If you need assistance applying for a role due to a disability, please submit your request via email to ******. Any information you provide will be treated according to Qlik's Recruitment Privacy Notice . Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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