Spanish Agent

hace 1 mes

Barcelona, España H&M Group A tiempo completo

.Company DescriptionH&M GroupH&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.Job DescriptionFor our Customer Service Centre in Barcelona we are looking for Customer Service Agents who are excellent (both spoken and written) in the Spanish and English language. The employment is full-time with a temporary contract. The start date is planned for 28th of October 2024 and end date is planned for 20th of January 2025. We require that you provide us with evidence of your proof of right to work in Spain (mandatory DNI/NIE number).The job of an H&M Customer Service Agent comes with responsibility – and lots of fun. Your to-do list includes:- Provide fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience- Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important.- Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service- Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths.QualificationsJust like everyone at H&M, we believe you are a sales-minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:- Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success- Can understand and communicate in English, both orally and written - as part of an international company, a large part of our daily work is done in English. Excellent Spanish (both spoken and written) is mandatory.- Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks- Have a positive approach to solving every customer's challenges- Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app- Have a great personal drive for development in customer service - we are constantly working with ambitious goalsAdditional InformationSalary - 24.070€ gross per year, plus an extra of 11,04€ gross per hour when working on Sundays and bank holidays.Schedules: The contract is full-time (40 hours/week) in rotative shifts, including evenings and weekends. The schedule for the Spanish market is from Monday to Friday between 8:00 to 21:00, and Saturday to Sunday from 9:00 to 17:00

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