Dental Booking Agent
hace 3 meses
Impress was founded with the mission to combine oral health and aesthetic goals together with a medically minded, customer-focused approach that leaves you smiling. Experienced Orthodontists create personalized, expert treatment plans for all ages, from simple to complex cases.
We invest in making the customer experience accessible and easy, with our award-winning in-person clinics, commitment to finding customers affordable options for payment, and investments in the latest technology to keep clients connected with us online and in person.
As Impress continues to increase its global reach, we are growing our Team in Barcelona.
We are looking for an enthusiastic Spanish speaker to work as a Booking Agent. You will be an important part of a hard-working, fast-growing team, that works to improve people’s health, confidence, and smiles. Are you ready for the challenge?
Tasks
What will you be doing
- Make calls, book and confirm appointments, respond to Dental Monitoring and follow up with patients
- Coordinate incoming calls and requirements of new or existing customers giving support and help
- Greet customers, explain our product, and guide customers through deadlines and expectations in the clinic, help clients complete documentation if necessary
- Maintain customer relationships and coordinate non-medical questions
- Work with your teammates to create a positive, high-energy atmosphere
**Requirements**:
What are we looking for?
- A very high level of Spanish (minimum C2) with exceptional grammar and spelling skills
- A high level of English (both spoken and written)
- A genuine passion for delivering outstanding customer service
- You are recognized for your team spirit, your proactivity, and your interpersonal and writing skills
- Proven experience in a telesales environment engaging with leads over the phone is a big plus
- Previous booking experience a plus
**Benefits**:
What do we offer?
- Contract: Temporary (3-month contract)
- Part-Time: 30 hours per week
- Working Days/Hours: Monday to Friday, from 15:00h to 21:00h
- Salary: €13.490,58
- Holidays: 24 holidays per calendar year
- Office Model: 100% office based, near La Sagrera metro station
- Benefits: €769 bonus per year, based o KPIs
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Training: 3 days / from 9:00 am to 6:00pm
- Start Date: ASAP
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
\#wecare #wearecurious #weachievetogether
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