Booking Agent
hace 7 meses
Impress was founded with the mission to combine oral health and aesthetic goals together with a medically minded, customer-focused approach that leaves you smiling. Experienced Orthodontists create personalized, expert treatment plans for all ages, from simple to complex cases.
We invest in making the customer experience accessible and easy, with our award-winning in-person clinics, commitment to finding customers affordable options for payment, and investments in the latest technology to keep clients connected with us online and in person.
As Impress continues to increase its global reach, we are growing our Team in Barcelona.
We are looking for an enthusiastic Spanish speaker to work as a Booking Agent. You will be an important part of a hard-working, fast-growing team, that works to improve people’s health, confidence, and smiles. Are you ready for the challenge?
**_ What will you be doing_**
- Make calls, book and confirm appointments, respond to Dental Monitoring and follow up with patients.
- Coordinate incoming calls and requirements of new or existing customers giving support and help.
- Greet customers, explain our product, and guide customers through deadlines and expectations in the clinic, help clients complete documentation if necessary.
- Maintain customer relationships and coordinate non-medical questions.
- Work with your teammates to create a positive, high-energy atmosphere.
**Requirements**:
**_ What are we looking for? _**
- A very high level of **Spanish **(minimum C2) with exceptional grammar and spelling skills
- A high level of **English **(both spoken and written)
- A genuine passion for delivering outstanding customer service
- You are recognized for your team spirit, your proactivity, and your interpersonal and writing skills
- Proven experience in a telesales environment engaging with leads over the phone is a big plus
- Previous booking experience a plus
**Benefits**
**_ What do we offer? _**
- **Temporary contract (3 months)**:
- **Full-time contract**:39 hours per week
- **Working Schedule**:(5 days per week) Monday to Friday rotating between: 9am - 8pm / Saturday & Sunday: 9am to 6pm (2 weekends off per month)
- **Salary**:€17,000.00 per year
- **Benefits**:€80 bonus monthly based on KPIs
- **Training**:3 days
- **Training schedule**: Monday to Thursday 9:00 am to 6:00pm and Friday 9:00 am to 5:00pm
- **Holidays**:24 holidays per calendar year
- **Work location**:100% office based (NOT remote)
- **Employee Assistance Program** - Free, confidential, and impartial guidance and support
- **Employee Benefits Club - **a wide range of exclusive perks and rewards as a valued member of our organisation
- **Start Date**: ASAP
If you want to know more, then we are ready to meet you.
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
**_ #wecare #wearecurious #weachievetogether_
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