Boutique Manager

hace 1 mes

Madrid, España Richemont A tiempo completo

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».
MISSION The IWC Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients, and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.
KEY RESPONSIBILITIES Business Performance & Operations
Drive performance to consistently achieve sales targets and KPIs, maximize business profitability.
Analyze performance to identify business needs and turn them into individual actions and objectives.
Lead the team to successfully implement and achieve business growth in new retail channels.
Ensure operations comply with company policy while consistently improving the functioning of the boutique.
Maintain boutique image according to the brand's standards.
Build and maintain strong collaboration with stakeholders as well as office team.
Client Experience & Development
Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure the best personalized client experience is provided.
Lead the team to host clients with the ability to establish strong relationships.
Execute service excellence to increase client satisfaction and retain customer loyalty.
Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach.
Influence the team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience.
Manage client database by applying IWC's guidelines.
People Development
Identify and recruit new talents, compose and retain a high performing team.
Lead by example demonstrating passion towards IWC, know our brand's products, mission, and value.
Conduct in-store training, coaching, and daily briefs.
Build individual objectives and development plans.
Conduct one-to-one coaching sessions to review performance and provide constructive feedback.
Oversee annual review process for boutique staff, assess team and individual performances.
PROFILE
Strong entrepreneurial spirit, leadership skills, and sales skills.
Excellent communicator who is passionate about building relationships and networking, with strong social skills.
High emotional intelligence and general education.
Ability to positively lead, coach, and develop talents/team members from different backgrounds.
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
Strong sense for client satisfaction, luxury experience, etiquette, and human behavior.
Manifest customer centricity mindset in all aspects of the business.
Open and outgoing personality.
Team player with good interpersonal competencies and empathy.
Fluent in Spanish and English and ideally one more relevant tourist language.
5 years of boutique management experience or equivalent experience in hospitality.
Applicants with a background in luxury retail sales or hospitality preferred.

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