Boutique Manager

hace 1 mes


Madrid, España Iwc A tiempo completo

KEY RESPONSIBILITIESBusiness Performance & Operations Drive performance to consistently achieve sales targets and KPIs, maximize business profitability Analyze performance to identify business needs and turn them into individual actions and objectives Lead the team to successfully implement and achieve business growth in new retail channels Ensure operations comply with company policy while consistently improving the functioning of the boutique.
Maintain boutique image according to the brand's standards Build and maintain strong collaboration with stakeholders as well as office team Client Experience & Development Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided Lead the team to host clients with the ability to establish strong relationships Execute service excellence to increase client satisfaction and retain customer loyalty Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience Manage client database by applying IWC's guidelines People Development Identify and recruit new talents, compose and retain a high performing team Lead by example demonstrating passion towards IWC, know our brand's products, mission and value Conduct in-store training, coaching and daily briefs Build individual objectives and development plans Conduct one-to-one coaching sessions to review performance and provide constructive feedback Oversee annual review process for boutique staff, assess team and individual performances PROFILE Strong entrepreneurial spirit, leadership skills and sales skills Excellent communicator who is passionate in building relationship and networking, with strong social skills High emotional intelligence and general education Ability to positively lead, coach and develop talents / team members from different backgrounds Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business Strong sense for client satisfaction, luxury experience, etiquette and human behavior Manifest customer centricity mindset in all aspects of the business Open and outgoing personality Team player with good interpersonal competences and empathy Fluent in Spanish and English and ideally one more relevant tourist language 5 years of boutique management experience or equivalent experience in hospitality Applicants with background in luxury retail sales or hospitality preferred RECRUITMENT PROCESS Local Market: HR Local Market: Country Manager HQ: Regional Director HQ: Retail Director We are an equal opportunity company.


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