Boutique Manager Madrid, Spain Commercial
hace 1 semana
One clear purpose - to deliver a smoke-free future.
Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
THE OPPORTUNITY
MANAGE AN IQOS STORE
An Iqos Boutique Manager is a Brand Ambassador, a leader who support the brand and business. An Iqos Boutique Manager contributes to develops and motivate her/his team. Also, he/she Guarantee the correct daily running of the Store in order to ensure sales & profit performance achieving the standard Customer Service level.
RESPONSIBILITIES
Lead the team to excellence
BUSINESS MANAGEMENT
- Store business analysis follow ups to ensure business performance (P&L, KPIs management,both quantitive & qualititve)
- Management & coach team to ensure the delivering business goals.
- Develop monthly & weekly reports for business analysis, action plan implementation follows ups to recover the situation
- To build up relationships with local retailers to build up brand opportunities.
- Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations
- Offering an inspiring & creative advice to the customer
OPERATIONS MANAGEMENT
- Ensures the stocks management of Operations through appropriate supervision & delegation: Assistant Boutique Manager that will supervise and coordinate all activities in the Front and Back Offices.
- Monthly operations report to recover situations
- Ensure Back & front office operations management (controlling Back office administration)
- Monitoring Audits & assessments by the audits team, validating results & implementing action plans
- Ensure safety within the Store & transmit to the team
- Ensure the customer register in the properly way when its necessary
CUSTOMER MANAGEMENT
- Ensures the welcoming to the stores, provided with Sales and Service Standards to ensure the customer expectations.
- Spend time on the shop floor & back office, the Boutique Manager will supervise the customer experience service, and provide feed-back to the team in a constructive way to recover the situation, supporting the team in selling skills.
- Delegate to the assistant Boutique Manager When the Boutique Manager cannot supervise the full Customer Experience
- Taking over when a sales expert is facing a client issue
- Regularly monitors all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g. Mystery Shopping & NPS, etc. And shares Action Plans, key learnings with his/her team on a regular basis to improve the global performance
PEOPLE MANAGEMENT
- Responsible for building and maintaining a constructive & motivating working environment also capacity to provide constructive Feed-back
- Responsible to Manage the store team, according to its size and structure.
- Working hand in hand with HR to ensure training plans, on boarding, compensation & benefits
- Leading recruitment needs & inductions store
- Ensure communication, Back Office organization & maintenance
- Responsible for the Preparation & animation of a Daily Briefing in order to inform the team on key points of focus:
- performance, objectives, action plan, additional information, shared goals, such as: business objectives, quality of Customer Experience, promotions
- Individual meetings with the team to follow up motivation drivers, strengths & improvement opportunities
- Manage the staff optimization needs in the store taking care of business peaks to ensure the service.
- Completes all career development activities in line with HR
EDUCATION LEVEL:
Business School, Hospitality School (desired, not mandatory)
MANDATORY KNOWLEDGE
- Local Language + Additional (English Intermediate/advance) another language will be desirable
- Experience as Boutique Manager Boutique Manager preferably in another Retail Company
- Microsoft Office: intermediate Excel & Power Point
- key financial aspects of a Store management (P&L, KPIs, drivers, Budget planning and follow-up)
- Qualitative measures of a Boutique performance (Mystery Shopping, NPS)
- Store Operational Standards
- People Management
COMPETENCES:
Curious people, strong emotional intelligence, good attitude, focus results, solving problems focus, humble & smiley with willingness to help others, determined, PR strengths, customer service oriented skills
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with s
-
Interim Country Manager for Spain
hace 7 meses
Madrid, España Global Manager Spain SL A tiempo completo**Descripción del proyecto**: Our client is a leading international supplier of innovative technical solutions for architecture and engineering.With regional competence on several continents, they are one of the few global players in its industry with revenues exceeding 800 million euros. It is needed an Interim Country manager for Spain, based on...
-
Recepcionista de Lujo en Hotel Boutique
hace 23 horas
Madrid, Madrid, España Tótem Madrid Boutique Hotel A tiempo completoEmpresa: Tótem Madrid Boutique HotelSueldo: entre €25.000 y €35.000 anuales, dependiendo de experiencia.Descripción del Puesto:Cumplir con los estándares de servicio al cliente en el departamento de recepción, asegurando una experiencia inolvidable para nuestros huéspedes. Responsabilidades:- Recibir y atender a los huéspedes de manera eficiente y...
-
Consultor Inmobiliario Commercial Madrid
hace 5 meses
Madrid, España Engel & Völkers Commercial Madrid A tiempo completoDesde Engel & Völkers Commercial estamos buscando profesionales para unirse a nuestro equipo de Madrid. Ofrecemos una remuneración a base de elevadas comisiones altamente competitivas en un ambiente de trabajo inmejorable, y con el respaldo de una compañía líder con alto reconocimiento internacional y gran experiência en el sector de la inmobiliaria de...
-
Boutique Manager
hace 1 hora
Madrid, España Hays A tiempo completoFirma de moda internacional busca incorporar a su Boutique de Madrid un Store Manager. **Requisitos** - Experiência de al menos 5 años en posiciones de management de tienda. - Experiência en sector retail y moda o accesorios. - Perfil excelente en ventas y gestión de equipos. - Conocimiento amplio y experiência trabajando en KPI´s - Nível de inglés...
-
Commercial Manager
hace 7 meses
Madrid, España Mott MacDonald A tiempo completoCommercial Manager **Country**:Spain**Position Location**:Madrid, Spain**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Transport**Discipline**:Business development**Job Ref**:2438**Recruiter Contact**:Madeleine Phillips**Mott MacDonald** - Position location: Madrid, Spain - Recruiter contact: Madeleine Phillips- We’re a global engineering,...
-
Sales Person Boutique Elisabetta Franchi
hace 1 mes
Madrid, España ELISABETTA FRANCHI MADRID A tiempo completoBuscamos incorporar vendedor/a para la nueva Boutique de Elisabetta Franchi situada en Serrano, Madrid.Deberá ofrecer los más altos niveles de servicio al cliente y transmitir la imagen de la firma consolidando una cartera de clientes.Sus funciones consistirán en impulsar las ventas asegurando la consecución de los objetivos marcados por la Dirección:...
-
Sales Person Boutique Elisabetta Franchi
hace 1 mes
Madrid, España ELISABETTA FRANCHI MADRID A tiempo completoBuscamos incorporar vendedor/a para la nueva Boutique de Elisabetta Franchi situada en Serrano, Madrid.Deberá ofrecer los más altos niveles de servicio al cliente y transmitir la imagen de la firma consolidando una cartera de clientes.Sus funciones consistirán en impulsar las ventas asegurando la consecución de los objetivos marcados por la...
-
Madrid Boutique Sales Associate
hace 4 días
Madrid, España Cartier A tiempo completoReference Code: 62121 **Madrid Boutique Sales Associate**: Madrid, MD, ES Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90...
-
Recepcionista de Lujo en un Hotel Boutique
hace 1 semana
Madrid, Madrid, España Tótem Madrid Boutique Hotel A tiempo completo¿Estás buscando un desafío emocionante en la industria hotelera? En el Tótem Madrid Boutique Hotel, estamos comprometidos con ofrecer una experiencia laboral excepcional a nuestros clientes y empleados. Nuestra recepción es el corazón del hotel, donde se encuentra la pasión por el servicio, el compañerismo y la excelencia.Datos LaboralesTipo de...
-
Strategic Commercial Lead
hace 2 semanas
Madrid, Madrid, España Mott Macdonald A tiempo completoMott MacDonald is a global engineering, management and development consultancy committed to improving society by considering social outcomes in everything we do. We strive for excellence and digital innovation, transforming our clients' businesses, communities, and employee opportunities.Our purpose is reflected in our values: Progress, Respect, Integrity,...
-
Boutique Manager
hace 1 mes
Madrid, España Iwc A tiempo completoMISSIONThe IWC Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique...
-
Boutique Manager
hace 1 mes
Madrid, España Richemont A tiempo completo.Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We...
-
Boutique Manager
hace 1 mes
Madrid, España Iwc A tiempo completo.MISSION The IWC Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique...
-
Boutique Manager
hace 1 mes
Madrid, España IWC A tiempo completoMISSION The IWC Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique...
-
Boutique Manager
hace 1 mes
Madrid, España IWC A tiempo completoMISSIONThe IWC Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique...
-
Boutique Manager
hace 1 mes
Madrid, España Iwc A tiempo completo.MISSIONThe IWC Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique...
-
Boutique Manager
hace 3 meses
Madrid, España Richemont A tiempo completo.Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We...
-
Commercial-Sales, Madrid, Spain
hace 4 meses
Madrid, España Gantrex Canada Inc. A tiempo completoGantrex Crane Solutions is looking for a sales person with the following characteristics:FunctionsCommercial activity and maintenance of the client portfolioPreparation and follow-up of offersOrder and customer service follow-upDevelopment and prospecting of new customersAnalysis and follow-up of customer satisfactionFulfilment of the commercial objectives...
-
Recepcionista - (Madrid)
hace 2 meses
Madrid, España Tótem Madrid Boutique Hotel A tiempo completo.Empresas: Tótem Madrid Boutique Hotel ¡Únete al Hotel Tótem Madrid, donde tu carrera encuentra estabilidad, dinamismo y ambiente laboral inmejorable! Estás buscando un lugar donde no solo trabajar, sino también crecer, aprender y disfrutar cada día? En Hotel Tótem Madrid, no solo ofrecemos un empleo, sino una experiencia laboral enriquecedora.Aquí...
-
Boutique Manager
hace 1 mes
Madrid, España Iwc A tiempo completoMISSION The IWC Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique...
