Client Success Lead, Spain
hace 2 semanas
Responsibilities
Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of Tik Tok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At Tik Tok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
The Client Success Lead for GBS Spain is responsible for diving the CST org forward. It manages programs, it works with cross functions and coordinates the CST community. Working as part of the leadership team, the role partners closely with group vertical directors and agency directors. The role also leads the analytics team for GBS UK.
Responsibilities
- Drive technical strategic programmes through the sales organisation, eg signals, product adoption/acceleration.
- Lead analytics function. Optimise reporting, identify and validate hypotheses. Make recommendations into product and the sales team. Improve the usage of data by developing new scorecarding / metrics (e.g signals score equivalent - "performance optimal").
- Support the CSM community and represent them at LT level. Conduct off sites, sponsor training, optimise processes, guide performance management.
- Optimise Mar Sci/GBM & PSO collaboration. Initiate a virtuous cycle of taking action off the back of insight
- Drive product sales strategy, in particular with a focus on how to increase ARPA.
- Lead GBS UK collaboration with global product organisation in collaboration with PSO.
- Show optimism in the face of change and lead the team through ambiguity. Guide the team to be grounded, courageous and to aim for the highest.
Qualifications
Minimum Qualifications:
- Extensive experience working in advertising sales/digital media.
- Significant leadership experience.
- Expert understanding of digital ad products, technologies and industry ecosystem.
- Demonstrated track record of achieving and exceeding revenue goals.
Preferred Qualifications:
- Customer service orientation and experience working in a client facing capacity.
- Excellent communication, presentation and analytical skills.
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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