Empleos actuales relacionados con Consumer Care Analyst - Barcelona - Affinity Petcare

  • Consumer Care Analyst

    hace 3 meses

    Barcelona, España Affinity Petcare A tiempo completo

    **Your role** We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction. **What will you do?** -...

  • Consumer Care Analyst

    hace 3 meses

    Barcelona, España Affinity Petcare Sa A tiempo completo

    We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...

  • Rrp Consumer Care Associate

    hace 4 meses

    Barcelona, España Jti A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.RRP CONSUMER CARE ASSOCIATE Are you passionate about delivering exceptional consumer...

  • Consumer Care Techinician

    hace 7 meses

    Barcelona, España ISDIN A tiempo completo

    About us We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives. We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with...

  • Consumer Affairs Systems Analyst

    hace 5 meses

    Barcelona, España coty A tiempo completo

    PROFILE **Coty Job Title**: Consumer Affairs System Analyst **Local Job Title**: **Reports To**: Director Global Consumer Affairs **Location**: Barcelona **Function**: Supply Chain **No of Direct Report**: 0 direct reports/0 wider team responsibility ABOUT COTY We’re Coty, one of the world’s largest beauty companies with an iconic portfolio of brands...

  • Workforce & Data Analyst - Customer Care

    hace 1 mes

    Barcelona, España buscojobs España A tiempo completo

    Senior Data Analyst Full time Barcelona, Catalonia Does Recruitment 27.11.2024 Location: Remote (preference for EU timezones) with quarterly travel to the Barcelona office About the Client: Our client is a fast-growing digital media company experiencing a significant growth ... Barcelona, Catalonia Vita Student 19.11.2024 Assoc. Director, Business Analyst,...

  • Sales Director for Consumer Medical Care Spain

    hace 2 semanas

    Barcelona, Barcelona, España Cmc_Consumer_Medical_Care A tiempo completo

    About the RoleThis is an exceptional opportunity to join CMC_Consumer_Medical_Care as Sales Director for Consumer Medical Care Spain. As the Head of Sales for CMC in Spain and Portugal, you will lead and develop the CMC retail business, manage the Sales, Marketing, Customer Service, and SCM team, and achieve the sales plan for both countries with an office...

  • Brand Manager Chc

    hace 1 mes

    Barcelona, España Pmfarma A tiempo completo

    Brand Manager CHC (Consumer Health Care)Location: SEID-Lab BarcelonaDate: 21 Nov.Objective of the Position:Design, implement, and lead comprehensive marketing and communication strategies to position and strengthen the brands in the Consumer Health Care (CHC) portfolio, in line with the company's commercial and corporate objectives; ensuring sustained growth...

  • Brand Manager Chc

    hace 1 mes

    Barcelona, España Pmfarma A tiempo completo

    Brand Manager CHC (Consumer Health Care)Location: SEID-Lab BarcelonaDate: 21 Nov.Objective of the Position:Design, implement, and lead comprehensive marketing and communication strategies to position and strengthen the brands in the Consumer Health Care (CHC) portfolio, in line with the company's commercial and corporate objectives; ensuring sustained growth...

  • Brand Manager Chc

    hace 1 mes

    Barcelona, España Pmfarma A tiempo completo

    Brand Manager CHC (Consumer Health Care) Location: SEID-Lab Barcelona Date: 21 Nov. Objective of the Position: Design, implement, and lead comprehensive marketing and communication strategies to position and strengthen the brands in the Consumer Health Care (CHC) portfolio, in line with the company's commercial and corporate objectives; ensuring sustained...

  • Senior UX Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Dow Jones A tiempo completo

    We are seeking a highly skilled Senior UX Analyst - Consumer Insights to join our team at Dow Jones. In this role, you will play a critical part in enhancing digital experiences by leveraging data and insights to inform design decisions.The estimated salary for this position is $130,000-$170,000 per year, based on industry standards and location.About the...

  • Brand Manager Chc

    hace 1 mes

    Barcelona, España Pmfarma A tiempo completo

    Brand Manager CHC (Consumer Health Care) Location: SEID-Lab BarcelonaDate: 21 Nov.Objective of the Position:Design, implement, and lead comprehensive marketing and communication strategies to position and strengthen the brands in the Consumer Health Care (CHC) portfolio, in line with the company's commercial and corporate objectives; ensuring sustained...

  • Product Data Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Eurofins BioPharma Product Testing Ireland, Ltd. A tiempo completo

    We are Eurofins BioPharma Product Testing Ireland, Ltd., a leading international sensory and consumer research company. We specialize in food, beverages, cosmetics, personal care, and other consumer products.As a product data analyst, you will play a key role in analyzing consumer research results and writing comprehensive research reports.Your...

  • Consumer Journey Optimization Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    About the RoleWe are seeking an experienced Consumer Journey Optimization Specialist to join our team at Nestlé Sa in Barcelona. In this role, you will be responsible for ensuring that our consumers have a positive and seamless experience throughout their journey within the Pet Care ecosystem.Key Responsibilities:Drive Category Consumer Data plans to best...

  • Pet Care Experience Strategist

    hace 2 semanas

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    We are Nestlé Purina, a company that believes pets and people are better together. Our passion is creating nutritious foods that keep cats and dogs of all ages happy, healthy, and content.As a Pet Care Experience Strategist, you will be responsible for ensuring our consumers have a positive and seamless experience throughout their journey within the Pet...

  • Nppe Consumer Journey Expert

    hace 1 mes

    Barcelona, España Nestlé Sa A tiempo completo

    .We believe pets and people are better together. Here at PURINA, many of us are pet owners too so we know first-hand how important pets are in people's lives. We're committed to creating nutritious foods that will keep cats and dogs of all ages happy, healthy, and content. We are looking for a NPPE Consumer Journey Expert for Nestlé Purina Petcare European...

  • Nppe Consumer Journey Expert

    hace 1 mes

    Barcelona, España Nestlé Sa A tiempo completo

    .We believe pets and people are better together.Here at PURINA, many of us are pet owners too so we know first-hand how important pets are in people's lives. We're committed to creating nutritious foods that will keep cats and dogs of all ages happy, healthy, and content.We are looking for a NPPE Consumer Journey Expert for Nestlé Purina Petcare European...

  • Nppe Consumer Journey Expert

    hace 4 semanas

    Barcelona, España Nestlé Sa A tiempo completo

    .We believe pets and people are better together.Here at PURINA, many of us are pet owners too so we know first-hand how important pets are in people's lives. We're committed to creating nutritious foods that will keep cats and dogs of all ages happy, healthy, and content.We are looking for a NPPE Consumer Journey Expert for Nestlé Purina Petcare European...

  • Consumer & Shopper Junior Analyst

    hace 7 meses

    Barcelona, España KANTAR A tiempo completo

    We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the...

  • Consumer & Shopper Junior Analyst

    hace 6 meses

    Barcelona, España Kantar A tiempo completo

    We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the...

Consumer Care Analyst

hace 3 meses

Barcelona, España Affinity Petcare A tiempo completo

Your role

We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.

What will you do?

Monitor key KPIs daily, identify anomalies, and ensure data accuracy and classification integrity.

Contribute to process Consumer Care Process Improvement proposals and document new designed processes.

Provide training to external agents, coordinators, and internal supporters as required.

Manage and document bugs or new processes in our ticketing tool Jira, following up on their resolution or implementation.

Ensure the external team is equipped with accurate, up-to-date information for direct consumer responses, and keep the knowledge base current.

Generate periodic reports and maintain ongoing communication with external coordinators, agents, internal teams, and other stakeholders.

Collaborate effectively with teams across the organization (especially IT) to identify and address consumer needs.

What are we looking for?

At least 2 years of working in a consumer data analyst role or similar.

Proficiency in data analysis tools and CRM software.

Analytical skills with attention to detail and ability to work independently and as part of a team.

Proactive, client-oriented, analytical/IT/Business mindset and process-oriented.

High organizational and relational skills.

Proactivity, energy, and adaptability to change.

Autonomy, flexibility, and empathy.

Desirable knowledge of PowerBI, Tableau, SAP Analytics, QlikView, or Looker, and experience with a CRM, desirable with Salesforce.

Fluent level of English and Spanish.

What do we offer?

Hybrid working model.

Flexible working hours.

Affinity University platform: Professional development opportunities to employees at different stages of their careers, acknowledging diverse career paths.

Pet-friendly office.

Celebrations & Fun.

We cultivate an inclusive culture that celebrates diversity. We firmly believe that embracing various perspectives is integral to our company's success and the strength of our team. That's why we are committed to providing equal opportunities for all.

Our Company

Affinity Petcare is more than an international petfood company. For more than 50 years, we have been dedicated to nourishing healthy bonds between dogs, cats, and people to make the world a better place.

We are very proud of our innovative brands which include: Ultima, Advance, Brekkies, Nature's Variety, Nature's Menu, Natural Trainer, Libra, and more. Currently, we are over 1,800 professionals working for this purpose from Barcelona, Paris, Milan, and Snetterton, as well as 4 production sites through which we supply the 70+ countries where our brands have a presence. So, what are you waiting for? Join our team to leave your footprint

Want to know more about us?

Follow us on LinkedIn to get the newest updates and job opportunities. You can also follow us on Instagram to learn more about life at Affinity and hear from our team.

#J-18808-Ljbffr