Consumer Affairs Systems Analyst

hace 4 meses


Barcelona, España coty A tiempo completo

PROFILE
**Coty Job Title**: Consumer Affairs System Analyst
**Local Job Title**:
**Reports To**: Director Global Consumer Affairs
**Location**: Barcelona
**Function**: Supply Chain
**No of Direct Report**: 0 direct reports/0 wider team responsibility
ABOUT COTY
We’re Coty, one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, and skin and body care. Coty is the global leader in fragrance and number three in color cosmetics. Coty’s products are sold in over 150 countries around the world. Coty and its brands are committed to a range of social causes as well as seeking to minimize its impact on the environment.
ABOUT THE DEPARTMENT
Consumer Affairs manages over 200,000 annual consumer contacts globally. Our product end-users contact Coty through several channels including phone, chat, bots, social media, and web forms. Requests include inquiries, complaints, and serious events. All contacts are handled within local regulations and documented SOPs. We provide actionable insights to various Coty teams to aid in product development and improvement.
THE ROLE
This System Administrator role ensures key software tools are designed and functioning to meet department needs. Work with users and department leaders to design system elements, including bots, AI features and data fields. Execute changes in-system to specification, test, and present changes to user teams.
Key Success Measures
100% functionality of systems On-time delivery of assigned updates and elements Successful validation of CRM system
**Core responsibilities**:
Day-to-day administration of our contact management system in Emplifi Agent in Test and Production environments. System fundamental elements are maintained and updated as needed including product files, user profiles, standard letters, case codes, action processors, utilities etc. Design and develop bots within Emplifi system to enhance consumer experience. Maintain bots on an ongoing basis. Analyze user data to identify improvements and consumer insights. Troubleshoot system problems independently.
Administer other functions including, fulfillment, and data processing within SAP
**Leading the team**:
Work very closely with our system partner, Emplifi, to train, learn and maintain systems
Coordinate with our Data Science Senior Manager regarding reporting needs, file uploads etc.
Demonstrate interface changes to user teams
Continuous improvement
Coordinate with external contact center partners to understand user needs and design screens with them in mind. Identify and suggest system enhancements to increase productivity and efficiency of front-line users
Project management
Independently lead bot and interface design projects from concept through design, development, testing and launch Lead system validation projects as needed after significant revision.
KEY INTERFACES Emplifi Agent CRM system Emplifi Bot SAP PowerBI Outsourced contact center leaders Consumer Affairs team
ESSENTIAL SKILLS & EXPERIENCE Mastery of systems Excellent attention to detail Solve problems independently Time Management Medium scale project management Effective communication with internal and external groups on middle level Presentation/Demonstration ability Flexibility to adjust priorities as needed 5 years CRM administration experience Bachelor’s Degree Excellent English spoken and written skills Strong computer skills and experience including PowerBI, CRM, SAP or similar



  • Barcelona, España Coty A tiempo completo

    .Consumer Support Systems AnalystConsumer Affairs manages over 200,000 annual consumer contacts globally. Our product end-users contact Coty through several channels including phone, chat, bots, social media, and web forms. Requests include inquiries, complaints, and serious events. All contacts are handled within local regulations and documented SOPs. We...

  • Regulatory Affairs

    hace 6 meses


    Barcelona, España Cooper Consumer Health A tiempo completo

    Requisition ID - 63 - Job Family 1- Regulatory & PSRM - Country 1- Spain - Location 1- Hybrid - About us - **Cooper Consumer Health** is a leading European consumer healthcare player that develops, produces, and distributes a diverse range of OTC (over-the-counter) products with strong brands such as Valdispert, Oenobiol, Excilor, Vitascorbol, Lashyle and...

  • Consumer Care Analyst

    hace 2 meses


    Barcelona, España Affinity Petcare A tiempo completo

    **Your role** We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction. **What will you do?** -...

  • Consumer Care Analyst

    hace 2 meses


    Barcelona, España Affinity Petcare Sa A tiempo completo

    We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...

  • Consumer Care Analyst

    hace 1 semana


    Barcelona, España buscojobs España A tiempo completo

    We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...

  • Consumer Care Analyst

    hace 4 semanas


    Barcelona, España Affinity Petcare SA A tiempo completo

    We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...

  • Consumer Care Analyst

    hace 2 meses


    Barcelona, España Affinity Petcare A tiempo completo

    Your roleWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key...

  • Business Systems Analyst

    hace 3 semanas


    Barcelona, Barcelona, España Mantu Group Sa A tiempo completo

    **Become a Business Systems Analyst**We are seeking a skilled Business Systems Analyst to join our dynamic team at Mantu Group Sa. As a Business Systems Analyst, you will play a crucial role in analyzing and improving our business processes and systems, ensuring they are efficient, effective, and aligned with our goals.Key ResponsibilitiesCollaborate with...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    We are advancing dermatology for every skin story at Galderma, a leading company in the industry. With a focus on getting results and embracing learning, we look for people who bring a positive energy and combine initiative with a sense of teamwork and collaboration.**About Us**Galderma is dedicated to meeting individual consumer and patient needs with...


  • Barcelona, Barcelona, España Monolithic Power Systems A tiempo completo

    Job Title: Financial Analyst for European SubsidiariesWe are seeking a highly motivated and detail-oriented Financial Analyst to join our team in Barcelona, Spain. As a Financial Analyst, you will be responsible for analyzing and reconciling G/L accounts, preparing monthly journal entries, and ensuring accurate accounting for foreign currency...


  • Barcelona, España Alira Health Group A tiempo completo

    REGULATORY AFFAIRS ANALYST & VIEJoin our global team dedicated to innovation and initiative, where physical walls and different time zones don't limit, but encourage, collaboration. Where all contributions and new ideas are explored with an open mind and work is driven by our shared values: be courageous, be accountable, be honest, be inclusive and elevate...


  • Barcelona, España Uriach A tiempo completo

    **¿Quieres formar parte de nuestro equipo de **Regulatory Affairs**? Si tienes....**: Interés en Regulatory Affairs del sector Consumer Healthcare y eres **Tus Retos**: Tu **Misión **es controlar el cumplimiento con la legislación de los productos asignados, de acuerdo con las directrices del Responsable de Registros y el marco legal vigente, con el fin...


  • Barcelona, España Alira Health Group A tiempo completo

    REGULATORY AFFAIRS ANALYST & VIE Join our global team dedicated to innovation and initiative, where physical walls and different time zones don't limit, but encourage, collaboration. Where all contributions and new ideas are explored with an open mind and work is driven by our shared values: be courageous, be accountable, be honest, be inclusive and elevate...


  • Barcelona, España Uriach A tiempo completo

    **¿Quieres formar parte de nuestro equipo de **Regulatory Affairs**? Si tienes....**:Interés en Regulatory Affairs del sector Consumer Healthcare y eres**Tus Retos**:Tu **Misión **es controlar el cumplimiento con la legislación de los productos asignados, de acuerdo con las directrices del Responsable de Registros y el marco legal vigente, con el fin de...


  • Barcelona, Barcelona, España Dsm Nutritional Products A tiempo completo

    At Dsm Nutritional Products, we are looking for a Regulatory Affairs Specialist to join our team in Barcelona. In this role, you will be responsible for providing technical support to the Perfumery and Beauty Documentation team.Key responsibilities include preparing standard documents and basic questionnaires for worldwide customers, using our internal...


  • Barcelona, España Mod It Services Gmbh A tiempo completo

    .Snr. Specialist, IT Business Analyst - Regulatory Affairs Job ID REQ-10018834Aug 13, 2024SpainSummary Role Title: IT Business Analyst - Regulatory AffairsLocation: Barcelona#LI-HybridThis role purpose is to act as a consultant and advisor providing guidance to improve complex global business processes, products, and services. We are looking for an...

  • Financial Systems Analyst

    hace 3 semanas


    Barcelona, Barcelona, España Merkle Sl A tiempo completo

    Attractive salary package: €45,000 per annum. Flexible work schedule. Spanish/English lessons. Free life and health insurance.About MerkleMerkle, a dentsu company, is the experience economy powerhouse. For over 35 years, the company has put people at the heart of its digital business transformation approach. As the only integrated experience consultancy...


  • Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completo

    About UsAffinity Petcare is a leading international petfood company dedicated to nourishing healthy bonds between dogs, cats, and people. For over 60 years, we have been committed to innovation and excellence in our products, which include Ultima, Advance, Brekkies, Nature's Variety, Nature's Menu, Natural Trainer, Libra, and more.We are proud of our global...

  • Business Systems Analyst

    hace 3 semanas


    Barcelona, Barcelona, España Soprasteria A tiempo completo

    About the JobWe are looking for a talented Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a key role in analyzing and solving problems related to our in-house business applications, as well as designing and implementing new solutions. You will work closely with our product owners and team members to understand the...


  • Barcelona, España Teamlogic It Of Northeast Massachusetts A tiempo completo

    .Snr. Specialist, IT Business Analyst - Regulatory Affairs Job ID REQ-10018834 Aug 13, 2024 Spain Summary Role Title: IT Business Analyst - Regulatory AffairsLocation: Barcelona#LI-HybridThis role purpose is to act as a consultant and advisor providing guidance to improve complex global business processes, products, and services. We are looking for an...