Consumer Support Systems Analyst
hace 2 meses
.Consumer Support Systems AnalystConsumer Affairs manages over 200,000 annual consumer contacts globally. Our product end-users contact Coty through several channels including phone, chat, bots, social media, and web forms. Requests include inquiries, complaints, and serious events. All contacts are handled within local regulations and documented SOPs. We provide actionable insights to various Coty teams to aid in product development and improvement.RESPONSIBILITIESAs our Consumer Affairs Systems Analyst, you are responsible to ensures key software tools are designed and functioning to meet department needs. Work with users and department leaders to design system elements, including bots, AI features and data fields. Execute changes in-system to specification, test, and present changes to user teams.Your main focus :* Day-to-day administration of our contact management system in Emplifi Agent in Test and Production environments. System fundamental elements are maintained and updated as needed including product files, user profiles, standard letters, case codes, action processors, utilities etc.* Design and develop bots within Emplifi system to enhance consumer experience. Maintain bots on an ongoing basis. Analyse user data to identify improvements and consumer insights.* Troubleshoot system problems independently.* Administer other functions including, fulfilment, and data processing within SAPLeading the team:* Work very closely with our system partner, Emplifi, to train, learn and maintain systems* Coordinate with our Data Science Senior Manager regarding reporting needs, file uploads etc.* Demonstrate interface changes to user teamsContinuous improvement* Coordinate with external contact centre partners to understand user needs and design screens with them in mind.* Identify and suggest system enhancements to increase productivity and efficiency of front-line usersProject management* Independently lead bot and interface design projects from concept through design, development, testing and launch* Lead system validation projects as needed after significant revision.Working for Coty means to celebrate and liberate the diversity of beauty. We challenge convention through invention, expanding our horizons to enrich your reality with possibility. We build brands to inspire and enable our consumers to experience the confidence and joy of expressing their beauty, their way.YOU ARE A COTY FITYou like to solve problems and you have attention to details. As an experienced Consumer Affairs System Analyst, you have a mastery of systems, and you get energy from working in a fast-paced, diverse and international environment
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Consumer Affairs Systems Analyst
hace 4 meses
Barcelona, España coty A tiempo completoPROFILE **Coty Job Title**: Consumer Affairs System Analyst **Local Job Title**: **Reports To**: Director Global Consumer Affairs **Location**: Barcelona **Function**: Supply Chain **No of Direct Report**: 0 direct reports/0 wider team responsibility ABOUT COTY We’re Coty, one of the world’s largest beauty companies with an iconic portfolio of brands...
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Dermatology Systems Analyst
hace 2 semanas
Barcelona, Barcelona, España Galderma A tiempo completoWe are advancing dermatology for every skin story at Galderma, a leading company in the industry. With a focus on getting results and embracing learning, we look for people who bring a positive energy and combine initiative with a sense of teamwork and collaboration.**About Us**Galderma is dedicated to meeting individual consumer and patient needs with...
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Business Systems Analyst
hace 3 semanas
Barcelona, Barcelona, España Mantu Group Sa A tiempo completo**Become a Business Systems Analyst**We are seeking a skilled Business Systems Analyst to join our dynamic team at Mantu Group Sa. As a Business Systems Analyst, you will play a crucial role in analyzing and improving our business processes and systems, ensuring they are efficient, effective, and aligned with our goals.Key ResponsibilitiesCollaborate with...
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Consumer Care Analyst
hace 2 meses
Barcelona, España Affinity Petcare A tiempo completo**Your role** We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction. **What will you do?** -...
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Consumer Care Analyst
hace 2 meses
Barcelona, España Affinity Petcare Sa A tiempo completoWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...
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Consumer Care Analyst
hace 2 meses
Barcelona, España Affinity Petcare A tiempo completoYour roleWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key...
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Consumer Care Analyst
hace 1 semana
Barcelona, España buscojobs España A tiempo completoWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...
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Consumer Care Analyst
hace 4 semanas
Barcelona, España Affinity Petcare SA A tiempo completoWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...
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Financial Analyst for European Subsidiaries
hace 3 semanas
Barcelona, Barcelona, España Monolithic Power Systems A tiempo completoJob Title: Financial Analyst for European SubsidiariesWe are seeking a highly motivated and detail-oriented Financial Analyst to join our team in Barcelona, Spain. As a Financial Analyst, you will be responsible for analyzing and reconciling G/L accounts, preparing monthly journal entries, and ensuring accurate accounting for foreign currency...
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Wms Support Analyst
hace 2 semanas
Barcelona, España Americold Logistics, Llc A tiempo completoOverview: Americold – Helping our customers Feed the WorldHere at Americold Barcelona we are now recruiting for a WMS Support Analyst. As a member of the IT Supply Chain Systems team, the WMS Support Analyst will primarily focus on supporting WMS applications, including Körber E3PL and Dynamics, while also contributing to other Americold applications as...
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Wms Support Analyst
hace 2 semanas
Barcelona, España Americold Logistics, Llc A tiempo completoOverview: Americold – Helping our customers Feed the World Here at Americold Barcelona we are now recruiting for a WMS Support Analyst.As a member of the IT Supply Chain Systems team, the WMS Support Analyst will primarily focus on supporting WMS applications, including Körber E3PL and Dynamics, while also contributing to other Americold applications as...
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Data Analyst Trainee for Consumer Insights
hace 2 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoAbout UsAffinity Petcare is a leading international petfood company dedicated to nourishing healthy bonds between dogs, cats, and people. For over 60 years, we have been committed to innovation and excellence in our products, which include Ultima, Advance, Brekkies, Nature's Variety, Nature's Menu, Natural Trainer, Libra, and more.We are proud of our global...
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Business Systems Analyst
hace 1 mes
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoJob Summary:We are seeking a highly skilled Business Systems Analyst to join our team at Affinis Selección De Personal & Headhunting. The ideal candidate will have a solid understanding of QAD Enterprise Edition functionality and business processes in manufacturing companies. This role will involve participating in the Support, Development, and Rollout of...
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Financial Systems Analyst
hace 3 semanas
Barcelona, Barcelona, España Merkle Sl A tiempo completoAttractive salary package: €45,000 per annum. Flexible work schedule. Spanish/English lessons. Free life and health insurance.About MerkleMerkle, a dentsu company, is the experience economy powerhouse. For over 35 years, the company has put people at the heart of its digital business transformation approach. As the only integrated experience consultancy...
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Solution Expert for Consumer Products
hace 1 mes
Barcelona, Barcelona, España Veeva Systems, Inc. A tiempo completoAbout Veeva Systems, Inc.Veeva Systems, Inc. is a pioneering organization in the industry cloud, dedicated to helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we have surpassed $2B in revenue in our last fiscal year, with extensive growth potential ahead.Our ValuesAt the heart of...
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Business and Systems Analyst
hace 3 semanas
Barcelona, Barcelona, España Affinis Selección De Personal & Headhunting A tiempo completoAre you a motivated professional looking for a challenging role in a world-leading industrial environment?We are seeking a highly skilled Business and Systems Analyst to join our QADCore team. As a Business and Systems Analyst, you will be responsible for participating in the support, development, and rollout of QAD systems and modules related to our...
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Business Systems Analyst
hace 3 semanas
Barcelona, Barcelona, España Soprasteria A tiempo completoAbout the JobWe are looking for a talented Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a key role in analyzing and solving problems related to our in-house business applications, as well as designing and implementing new solutions. You will work closely with our product owners and team members to understand the...
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IT Support Analyst
hace 6 meses
Barcelona, España coty A tiempo completoIT SUPPORT ANALYST - BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be...
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Senior Analyst, Clinical Research Systems
hace 1 día
Barcelona, España Icon A tiempo completo.Analyst, Clinical Research Systems & Reporting- CRIO, home-based ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Senior...
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Senior Analyst, Clinical Research Systems
hace 1 día
Barcelona, España Icon A tiempo completo.Analyst, Clinical Research Systems & Reporting- CRIO, home-basedICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.We are currently seeking a Senior...