(O255) Contact Center Operations Manager
hace 4 semanas
.Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.We are searching for an Operations Manager who has a passion for people. You should thrive on effective teamwork, collaboration, openness, and belief in your people. This is not a command and control environment – if you have a passion for developing your people to deliver world-class results, we want to talk with youPurpose of the role: As an Operations Manager, you will assist with the development, implementation, and improvement of the day-to-day contact center operations for inbound Technical and Customer Service Support, exceeding client expectations by developing your team and adding value beyond the agreed Key Performance Indicators (KPIs).What you will do Assist the Contact Center Manager with day-to-day contact center operations and business planning that ensures the staff's operational efficiency and delivery of superior customer experience.Assist with the development and implementation of various operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.Assist the Contact Center Manager with the compliance and reporting for all call center operations including call volume forecasting and staffing, client service commitments, budgeting and P&L, service metrics, payroll, etc.Be responsible for the recruitment, management, coaching and development of the team to ensure quality and productivity targets are met.Conduct regular 1:1 meetings with your team to maintain focus and motivation on Customer Service standards and targets.Organize employee focus groups for feedback for future employee development programs.Manage change effectively – knowing how to handle periods of change and lead the team through such periods, displaying motivating and encouraging behaviors.Report metrics to the Contact Center Manager and the client, offering recommendations whenever possible, in a proactive and positive fashion during our weekly, monthly, quarterly and annual business reviews.Be the main PoC for interlocution with the different departments regarding the operational needs of the Service (Admin personnel, IT, HR, Quality, WFM, etc).Be an ambassador for Teleperformance at all times, promoting the highest standards of ethical and professional conduct and acting as a role model to other team members.Requirements You have a minimum of 2 years' experience in the contact center environment, involving people management of up to 90 people, client management, and operational delivery.Experience in Fintech projects.You own and drive efficiencies in performance metrics and cost to serve.Leading the evolution of those metrics to meet emerging needs as our business scales
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(O255) Contact Center Operations Manager
hace 4 semanas
Barcelona, España Teleperformance Spain A tiempo completoTeleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.We are searching for an Operations Manager who has a passion for...
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Contact Center Operations Manager
hace 6 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout the Role:We are seeking an experienced Operations Manager to join our team at Teleperformance Spain. As an Operations Manager, you will play a key role in the development, implementation, and improvement of our contact center operations.Key Responsibilities:Assist the Contact Center Manager with day-to-day contact center operations and business...
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Contact Center Operations Manager
hace 7 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout the Role:We are seeking an experienced Operations Manager to join our team at Teleperformance Spain. As an Operations Manager, you will play a key role in the development, implementation, and improvement of our contact center operations.Key Responsibilities:Assist with Business Planning: Collaborate with the Contact Center Manager to develop and...
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Contact Center Operations Manager
hace 5 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout the Role:We are seeking an experienced Operations Manager to join our team at Teleperformance Spain. As an Operations Manager, you will play a key role in the development, implementation, and improvement of our contact center operations.Key Responsibilities:Assist with Business Planning: Collaborate with the Contact Center Manager to develop and...
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Contact Center Operations Manager
hace 2 meses
Barcelona, España Teleperformance Spain A tiempo completoTeleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.We are searching for an Operations Manager who has a passion for...
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Contact Center Operations Manager
hace 4 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout Teleperformance SpainTeleperformance Spain is a leading provider of customer experience solutions, connecting top brands with their customers through various channels. We are committed to delivering exceptional customer experiences that drive business growth and loyalty.Job SummaryWe are seeking an experienced Operations Manager to join our team in...
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Contact Center Operations Manager
hace 4 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoAbout Teleperformance SpainTeleperformance Spain is a leading provider of customer experience solutions, connecting top brands with their customers through various channels. We are committed to delivering exceptional customer experiences that drive business growth and loyalty.Job SummaryWe are seeking an experienced Operations Manager to join our team in...
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Contact Center Operations Manager
hace 4 semanas
Barcelona, España Teleperformance Spain A tiempo completo.Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.We are searching for an Operations Manager who has a passion for...
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Contact Center Operations Manager
hace 4 semanas
Barcelona, España Teleperformance Spain A tiempo completoTeleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.We are searching for an Operations Manager who has a passion for...
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Contact Center Operations Manager
hace 7 días
Barcelona, España Teleperformance Spain A tiempo completoTeleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions. We are searching for an Operations Manager who has a passion for...
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Senior Contact Center Operations Manager
hace 1 mes
Barcelona, España Teleperformance A tiempo completoTeleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.We are searching for an Operations Manager who has a passion for...
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Senior Contact Center Operations Manager
hace 1 mes
Barcelona, España Teleperformance A tiempo completoTeleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.We are searching for an Operations Manager who has a passion for...
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Manager De Consultoría Contact Center
hace 2 meses
Barcelona, España Adi Consulting A tiempo completoEn ADI CONSULTING queremos incorporar un Director/Manager de Consultoría Contact Center para coordinar y liderar las operaciones y los servicios que ADI presta a sus clientes.**Principales responsabilidades**:- Trabajará en dependencia del Director General y en estrecha colaboración con las Direcciones de Clientes, liderando y coordinando el área de...
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Cq792 Contact Center Fo Operations Manager
hace 2 semanas
Barcelona, España Edreams Odigeo A tiempo completo.Contact Center FO Operations Manager - Hybrid ModelPosted 1 month agoWe're seeking an experienced Contact Center FO Operations Manager to join our Customer Experience team in Barcelona (hybrid). If you're ready to soar, we're ready to take you there.Why eDreams ODIGEO Join the world's leading travel subscription platform and one of the largest e-commerce...
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Operador/a de Contacto
hace 5 días
Barcelona, Barcelona, España Aedea Contact Center A tiempo completo**Nuestra Cultura Empresarial**Nuestra empresa, Aedea Contact Center, se enfoca en el crecimiento y bienestar de nuestros empleados. Buscamos personas comprometidas con brindar un servicio excepcional a nuestros clientes.**Funciones del Puesto**Emisión de llamadas a socios activos para importantes ONG.Prospectar y fidelizar clientes mediante la gestión de...
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Operador/a de Contacto
hace 5 días
Barcelona, Barcelona, España Aedea Contact Center A tiempo completo**Nuestra Cultura Empresarial**Nuestra empresa, Aedea Contact Center, se enfoca en el crecimiento y bienestar de nuestros empleados. Buscamos personas comprometidas con brindar un servicio excepcional a nuestros clientes.**Funciones del Puesto**Emisión de llamadas a socios activos para importantes ONG.Prospectar y fidelizar clientes mediante la gestión de...
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Contact Center Service Manager
hace 3 meses
Barcelona, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank)Country : Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
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Workforce Manager
hace 3 meses
Barcelona, España Exoticca A tiempo completo**What is Exoticca?** At Exoticca we are looking for people who want to offer the best of themselves and to generate unforgettable experiences for their users. We are a young, dynamic, multicultural team, in a moment of international expansion and therefore, we are looking for new traveling companions. Exoticca is a company created in 2013 by...
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Contact Center Trainee
hace 2 meses
Barcelona, España Radisson Blu A tiempo completoThe Contact Center specialist is responsible to support the Contact Center team to assure operations optimization.This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ensure properties get reporting on property performance.This Specialist works...
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Service Delivery Manager
hace 1 mes
Barcelona, España Grupo Crit A tiempo completoDesde el Grupo Crit estamos buscando para una importante empresa de contact center un service delivery manager cuyas principales funciones con el equipo que gestione seran: * Supervisión y motivación. * Evaluación del Desempeño. * Formación y Desarrollo. * Gestión de turnos. * Asignación de Recursos. Actualmente estamos ofreciendo: * Contrato...
