Contact Center Service Manager
hace 7 meses
Contact Center Service Manager - Assisted Channels (Openbank)Country : Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants. Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app. Mission and responsibilities : In charge of the management and continuous improvement of all contact center activities to ensure best customer experience delivery and maximize efficiency. You will be the service manager supporting the kick off, ramp-up and running activity of different contact center services for the German market. Collaborating with external BPO service providers in an outsourcing model, generating and improving operative contact center processes, quality standards, training materials and agents scripts coordinated with local Contact Center managers and internal support areas (Risks, Security, IT, Operations . in order to look for the best practices to be shared and extended to other geographies. The main tasks of this position will be the following : Ensure SLAs and KPIs of the Contact center customer service. Addressing and reviewing BPO external providers activities (Forecasting and Scheduling adherence, Quality control, Invoicing accuracy, etc.) Analyze and address customer pain points on current procedures and scripts with internal departments Running root-cause analysis to identify possible improvements on the current procedures based on quantitative and qualitative information from contact center and customer's feedback. Identifying and helping to implement CC control and servicing processes that will improve advisors performance Managing direct relationship with BB Clients. Feedback, Reporting, Incidents and Account management Coordinating, training and calibration of contact center managers, and QA analysts in monitoring activity To be successful in the role you must have Fluent German and English is a must (% of the workload) Dutch and Spanish will be an advantage. years of experience improving operations in a contact center in an operational or cross functional area (Training & quality, Transformation, Process improvement, Customer Experience). Solid understanding of Contact Center coordination and organization. Ownership and accountability to identify solutions and follow up end-to-end the implementation throughout the Organization. Customer service orientation and experience in Process improvement COPC knowledge will be an advantage. Knowledge on Contact Center technical tools, CRM and process design tools will be and advantage. Availability to travel % time in Europe What do we offer? Immediate incorporation to a dynamic and agile company with a growth and expansion project. Working in start-up mode with the support of Grupo Santander. Competitive remuneration and attractive benefits package. Possibility of growth within the company and the Group. Collaboration in international projects and possibility of contact with different countries. Excellent work environment, social clubs and frequent events (now virtual). Would you like to grow with us? Join our team #J-18808-Ljbffr
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Operador/a de Contact Center
hace 3 semanas
Barcelona, Barcelona, España Teléfono Permanente, Contact Center A tiempo completoTelèfon Permanent S.L. ofereix llocs de treball en un contact center amb horaris flexibles per a serveis de captaciò de socis d'una reconeguda fundació. Busquem persones especialitzades en Atenció al Client per a emissió de trucades telefòniques, amb habilitats de negociació i empatia amb l'interlocutor. Es requereix coneixements de català a nivell...
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Manager De Consultoría Contact Center
hace 6 meses
Barcelona, España Adi Consulting A tiempo completoEn ADI CONSULTING queremos incorporar un Director/Manager de Consultoría Contact Center para coordinar y liderar las operaciones y los servicios que ADI presta a sus clientes.**Principales responsabilidades**:- Trabajará en dependencia del Director General y en estrecha colaboración con las Direcciones de Clientes, liderando y coordinando el área de...
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Operador/A de Contacto Telefónico
hace 3 semanas
Barcelona, Barcelona, España Aedea Contact Center A tiempo completoAedea Contact Center es una empresa que se preocupa por el crecimiento y bienestar de sus empleados. Buscamos a un teleoperador/a comprometido/a con brindar un servicio excepcional a nuestros clientes.Nuestro equipo está compuesto por personas apasionadas y motivadas que buscan ofrecer valor añadido a nuestros clientes. Si eres una persona empática y...
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Workforce Manager
hace 7 meses
Barcelona, España Exoticca A tiempo completo**What is Exoticca?** At Exoticca we are looking for people who want to offer the best of themselves and to generate unforgettable experiences for their users. We are a young, dynamic, multicultural team, in a moment of international expansion and therefore, we are looking for new traveling companions. Exoticca is a company created in 2013 by...
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Operador de Contacte en Llarga Durada
hace 2 días
Barcelona, Barcelona, España Teléfono Permanente, Contact Center A tiempo completoSom una empresa líder en el sector del contact center, ubicada a Barcelona. Busquem persones amb compromís i ganes de treballar com operadors de contacte en emissió de trucades d'atenció al client.Detalls del lloc de treball:Treball presencial a Barcelona (a prop Sants Estació).Jornada parcial tarda (16 hores setmanals).Descripció del...
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Contact Center Coordinator
hace 2 días
Barcelona, España Sabio Group A tiempo completoSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...
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Supervisor/A Contact Center
hace 1 semana
Barcelona, España Randstad A tiempo completo¿Tienes experiencia previa como supervisor/a?¿Has trabajado en un Contact Center?¿Tienes conocimientos en manejo de CRM?Si tu respuesta es sí, ¡Randstad te está buscando!Somos una multinacional tecnológica que ofrece servicios de consultoría estratégica y servicios de BPO.Innovamos con tecnologías emergentes para desarrollar proyectos que...
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Barcelona, España Ares Consultores A tiempo completo.Functional Relationship Manager - IBS Contact Center We are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services.Position Snapshot: Type of Contract: Permanent Stream: Information Technology Type of work: Hybrid Work Language: Fluent Business English The role: The Functional...
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Barcelona, España Ares Consultores A tiempo completoFunctional Relationship Manager - IBS Contact Center We are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services.Position Snapshot: Type of Contract: PermanentStream: Information TechnologyType of work: HybridWork Language: Fluent Business EnglishThe role: The Functional...
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Contact Center Process
hace 2 meses
Barcelona, España Cataloxy A tiempo completo.Publicada: 09.10.2024. Actual hasta: 15.11.2024 Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética,...
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? Urgente: Functional Relationship Manager
hace 2 meses
Barcelona, España Nestlé Sa A tiempo completo.Functional Relationship Manager - IBS Contact CenterWe are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services:Position Snapshot:Type of Contract: PermanentStream: Information TechnologyType of work: HybridWork Language: Fluent Business EnglishThe role:The Functional...
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Barcelona, España Ares Consultores A tiempo completoFunctional Relationship Manager - IBS Contact CenterWe are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services.Position Snapshot:Type of Contract: PermanentStream: Information TechnologyType of work: HybridWork Language: Fluent Business EnglishThe role:The Functional...
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Contact Center Process
hace 2 meses
Barcelona, España Cataloxy A tiempo completo.Publicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género,...
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Barcelona, España Ares Consultores A tiempo completoFunctional Relationship Manager - IBS Contact Center We are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services.Position Snapshot: Type of Contract: Permanent Stream: Information Technology Type of work: Hybrid Work Language: Fluent Business English The role: The Functional...
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Barcelona, Barcelona, España Teléfono Permanente, Contact Center A tiempo completoLa nostra empresa busca persones compromeses amb un actitud proactiva per a treballar com operadors de contacte. Treballem en el sector del contact center i estem liderats des de Barcelona.SalariEl salari mensual brut és de 549 euros. Descripció del TreballCom a operador de contacte, serà la teva tasca gestionar les comunicacions dels clients als que...
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Functional Relationship Manager
hace 2 meses
Barcelona, España Nestlé Sa A tiempo completoFunctional Relationship Manager - IBS Contact CenterWe are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services:Position Snapshot: Type of Contract: PermanentStream: Information TechnologyType of work: HybridWork Language: Fluent Business EnglishThe role: The Functional...
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Supervisor/A Contact Center
hace 1 semana
Barcelona, España Randstad A tiempo completo¿Tienes experiencia previa como supervisor/a?¿Has trabajado en un Contact Center?¿Tienes conocimientos en manejo de CRM?Si tu respuesta es sí, ¡Randstad te está buscando!Somos una multinacional tecnológica que ofrece servicios de consultoría estratégica y servicios de BPO.Innovamos con tecnologías emergentes para desarrollar proyectos que...
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Barcelona, España Ares Consultores A tiempo completoFunctional Relationship Manager - IBS Contact CenterWe are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services:Position Snapshot:Type of Contract: PermanentStream: Information TechnologyType of work: HybridWork Language: Fluent Business EnglishThe role:The Functional...
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Supervisor/A Contact Center
hace 2 meses
Barcelona, España Randstad Es A tiempo completoTipo de contrato:Con posible incorporación a plantillaJornada:CompletaModalidad:PresencialSalario:17.000 €/añoPuesto:TeleoperadorLocalidad:BarcelonaProvincia:BarcelonaEspecialidad:Contact CenterSubespecialidad:Contact Center¿Tienes experiencia previa como supervisor/a?¿Has trabajado en un Contact Center?¿Tienes conocimientos en manejo de CRM?Si tu...
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Nederlandstalige Contact Center Agent
hace 2 días
Barcelona, España Recruit4Work S.L. A tiempo completoVoor een klant, gevestigd in het centrum van Valencia en Barcelona, zijn we op zoek naar Contact Center Agents die Vlaams of Nederlands met Engels spreken. Ervaring met klantcontact is niet vereist, maar wordt wel op prijs gesteld. Kandidaten moeten in Valencia of Barcelona wonen of bereid zijn op korte termijn te verhuizen. Tasks De contactcenter agent...
