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French/Français, Ebike Technical Support Specialist

hace 4 meses


Madrid, España Robert Bosch Group A tiempo completo

Job Description As an EBike Inside Technical Support Specialist for France your main functions will be:
Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
Respond to end consumer calls for technical, general product support, and spare parts, topics.
Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
Make decisions on warranty per company guidelines.
Document calls/cases in a CRM (Customer Relationship Management) tool.
Responsible for developing and maintaining excellent customer relationships.
Qualifications Candidates must be available to work full time (39 hours per week), Monday to Friday based in Barcelona (Spain).
Fluency in French (C2 level, Native or equivalent).
Fluency in English and Spanish is desirable.
Candidates must have a Spanish NIE ID Number.

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