Service Desk

hace 2 meses


Barcelona, España Hub Talent A tiempo completo

Requisitos: Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al Usuario Imprescindible Nivel de Inglés B2/C1 Formación Técnica (FP o Ingeniería IT o Telco) Sólida experiencia en la gestión de equipos de al menos 10 personas Imprescindible experiencia en herramientas de ticketing y elaboración de KPIs Imprescindible experiencia en stack tecnológico de Microsoft Valorable conocimientos de ISO 27001 Funciones: Asegurar servicio de soporte al Usuario aplicando las mejores prácticas de ITIL, en calidad y tiempo de acuerdo con los SLA establecidos Elaborar y analizar informes de actividades (volumetría, cumplimiento de SLA, KPI) del equipo Mejora continua de los procedimientos operativos de gestión del servicio Apoyar y capacitar a otros Service Desk en los países Gestionar y brindar soporte a los recursos de HW y SW del entorno del usuario final Gestionar KPIs para el equipo y desempeño individual.
Aplicar metodologías para incrementar la productividad y calidad Condiciones: - Hasta 52k - 1 día de teletrabajo a la semana - Incorporación a importante multinacional - Tickets Restaurant + plan pensiones + seguro médico - 3 meses de jornada intensiva #J-18808-Ljbffr



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