Service Desk
hace 2 meses
Requisitos: Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al Usuario Imprescindible Nivel de Inglés B2/C1 Formación Técnica (FP o Ingeniería IT o Telco) Sólida experiencia en la gestión de equipos de al menos 10 personas Imprescindible experiencia en herramientas de ticketing y elaboración de KPIs Imprescindible experiencia en stack tecnológico de Microsoft Valorable conocimientos de ISO 27001 Funciones: Asegurar servicio de soporte al Usuario aplicando las mejores prácticas de ITIL, en calidad y tiempo de acuerdo con los SLA establecidos Elaborar y analizar informes de actividades (volumetría, cumplimiento de SLA, KPI) del equipo Mejora continua de los procedimientos operativos de gestión del servicio Apoyar y capacitar a otros Service Desk en los países Gestionar y brindar soporte a los recursos de HW y SW del entorno del usuario final Gestionar KPIs para el equipo y desempeño individual.
Aplicar metodologías para incrementar la productividad y calidad Condiciones: - Hasta 52k - 1 día de teletrabajo a la semana - Incorporación a importante multinacional - Tickets Restaurant + plan pensiones + seguro médico - 3 meses de jornada intensiva #J-18808-Ljbffr
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Service Desk Analyst, Barcelona
hace 4 semanas
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Service Desk Analyst
hace 3 semanas
Barcelona, Barcelona, España Ipc Systems A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at IPC Systems. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, ensuring that their voice, electronic communications, and trading infrastructure are running smoothly.You will be part of our global service operation,...
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IT Service Desk Lead
hace 5 meses
Barcelona, España Adevinta A tiempo completoWe’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether...
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Service Desk Specialist
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Soporte Service Desk
hace 2 semanas
Barcelona, Barcelona, España Seidor A tiempo completo**Desarrolla tus habilidades en un equipo diverso.**En Seidor, buscamos personas inquietas que les motiven los retos y con ganas de crecer personal y profesionalmente.**¿Qué papel tendrás en nuestro equipo de Service Desk?**Atendemos a los usuarios en las solicitudes que llegan a través de nuestros canales de contacto.**Nuestros objetivos en cada día a...
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Service Desk AI and Innovation Specialist
hace 4 semanas
Barcelona, Barcelona, España Nestlé Sa A tiempo completoJoin Our Team as a Service Desk AI and Innovation SpecialistWe are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization in Barcelona. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies such as AI and...
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Service Desk AI and Innovation Specialist
hace 4 semanas
Barcelona, Barcelona, España Nestlé Sa A tiempo completoJoin Our Team as a Service Desk AI and Innovation SpecialistWe are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization in Barcelona. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies such as AI and...
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IT Service Desk Engineer
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IT Service Desk Engineer
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Service Desk AI and Innovation Specialist
hace 4 semanas
Barcelona, Barcelona, España Nestlé Sa A tiempo completoJoin Our Team as a Service Desk AI and Innovation SpecialistWe are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization in Barcelona. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies such as AI and...
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Service Desk AI and Innovation Specialist
hace 4 semanas
Barcelona, Barcelona, España Nestlé Sa A tiempo completoJoin Our Team as a Service Desk AI and Innovation SpecialistWe are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization in Barcelona. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies such as AI and...
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German-Speaking Service Desk Professional
hace 4 semanas
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German-Speaking Service Desk Professional
hace 4 semanas
Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completoTransforming Service Desks on a Global LevelA leading energy company has entrusted our client with a monumental task: transforming their Service Desk on a global scale. To achieve this, we are seeking a dedicated German-speaking Service Desk Employee to join our client's team in Brno.Your Future Role:You will be the primary point of contact for employees of...
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Dutch Service Desk Specialist
hace 2 semanas
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Dutch Service Desk Specialist
hace 4 semanas
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Dutch Service Desk Specialist
hace 4 semanas
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Barcelona, España Nestlé Sa A tiempo completo.Service Desk AI and Innovation SpecialistService Desk AI and Innovation SpecialistWe are looking for a Service Desk AI and Innovation Specialistto be part of our IT Workforce 360 product organization.Position SnapshotLocation: BarcelonaType of Contract: PermanentStream: IT Workforce 360Type of work: HybridWork Language: Fluent Business EnglishThe roleUnder...
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Service Desk Specialist
hace 3 semanas
Barcelona, España The Workshop A tiempo completoJoin our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry.Our motto is to move "Fearlessly Forward" together.Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our blockchain...
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German Language Service Desk Specialist In Brno
hace 3 semanas
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Operador/A Service Desk 24X7, Presencial
hace 3 semanas
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